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FREQUENTLY ASKED QUESTIONS

SALES, FINANCING & PRICING

Is Chevrolet currently offering any incentives or Special Offers?

Incentive offers vary throughout the year. To see Chevrolet's national or regional incentives visit the Chevrolet Special Offers page or, to inquire about any potential local offers, visit the Chevrolet Dealer Locator.

What are the different option packages and prices?

Because the available options and their prices vary from model to model, it's best to ask your dealer for the specifics. He or she will be glad to explain the options available for the model you're interested in. To locate a Chevrolet dealer please visit the Chevrolet Dealer Locator.  

When can I place an order for next year's model?

Ask your local Chevrolet dealer for specifics about the model you're interested in. They will be glad to provide you with a schedule. To locate a Chevrolet dealer please visit the Chevrolet Dealer Locator.

How can I obtain additional information on a new Chevrolet before the vehicle is produced?

Most new Chevrolet launch vehicles have a link on their product page that allows consumers to sign up and receive email updates as additional information becomes available on the new launch vehicle.

How are trade-in values determined?

Your trade-in value is determined by the Dealer and could vary based on many factors, including mileage, the overall condition of your vehicle, the popularity of your vehicle and current regional market conditions. Check with your Dealer for details.

Can I purchase a Chevrolet directly from the factory?

No. However, you may order a vehicle from the factory through an authorized Chevrolet dealer. To locate a Chevrolet dealer please visit the Chevrolet Dealer Locator.

What types of vehicle financing are available through GM Financial?

Whether you want to lease or buy, your GM dealership and GM Financial have some smart ways to fit a new GM vehicle into your life and your budget. To view the range of GM Financial financing choices your dealership offers to qualified customers, visit GM Financial.

PRODUCT FEATURES

Where can I find information about air bags/supplemental inflatable restraints on Chevrolet vehicles?

To learn about the specific items on your vehicle, please refer to Section 1 in your Chevrolet Owner's Manual, "Seats and Restraint Systems". For general information please visit the safety section on the GM website.

What is Electronic Stability Control (i.e., StabiliTrak) and how does it work?

Stability enhancement systems help drivers maintain control of vehicles during certain low traction driving conditions such as ice, snow, gravel, wet pavement and uneven road surfaces, as well as in emergency lane changes or avoidance maneuvers.

What is the difference between all-wheel drive and four-wheel drive?

A vehicle equipped with all-wheel drive temporarily transfers power to all four driving wheels automatically when the need is sensed by the vehicle. A vehicle equipped with four-wheel drive (4x4) can transfer power from two wheels to all four wheels upon driver demand, usually by pushing a button or turning a switch.

What is the Gross Vehicle Weight Rating (GVWR)?

GVWR, when properly equipped, includes weight of vehicle, passengers, cargo, and equipment. Exceeding this weight is not recommended.

What is Payload?

Payload is the maximum allowable weight of cargo to be carried in a vehicle, including all occupants and optional equipment. It is computed by subtracting curb weight from GVWR.

How can I obtain a conversion package on my Chevrolet vehicle?

Your local Chevrolet dealer should be able to assist you in finding the best conversion company to fit your needs and should be able to handle the details of having the conversion done to your vehicle. Go to the Chevrolet Dealer Locator to locate a Chevrolet dealer in your area.

Where can I learn more about the Duramax Diesel engine and its availability on Chevrolet trucks and SUVs?

The optional DURAMAX diesel V8 engine has been designed to satisfy the customer's need for heavy duty power, durability, and fuel efficiency. It is currently available in 2500HD and 3500HD Chevrolet Silverado trucks. To learn more about the DURAMAX diesel engine and its future availability on other Chevrolet vehicles, please contact your local Chevrolet dealer. Go to the Chevrolet Dealer Locator to locate a Chevrolet dealer in your area.

What is OnStar®?

OnStar is now offered on nearly every GM vehicle sold in the US and Canada. OnStar is the in-vehicle safety and security system created to help protect you and your family on the road. With an active subscription, OnStar's innovative three-button system offers:

  • 24-hour access to expertly trained, caring advisors

  • A connection to emergency assistance

  • Access to OnStar Hands-Free Calling in covered areas (prepaid calling charges apply)

Call 1-888-4-ONSTAR (1-888-466-7827) or visit onstar.com for system limitations and details.

What is OnStar® Advanced Diagnostics?

OnStar Advanced Diagnostics is an exclusive new service that runs diagnostic checks on a vehicle's key operating systems and sends the customer monthly reports by e-mail. It's available with an active subscription only from OnStar and GM – just one more way OnStar helps give you peace of mind on the road. Visit onstar.com for more information.

WARRANTY

What is Chevrolet 100,000-Mile/5-year Powertrain Warranty?

All GM passenger cars and light duty trucks are covered. The Powertrain Limited Warranty is 100,000 miles or 5 years (whichever comes first). It is fully transferable and there are no fees and no deductibles. The Roadside Assistance and Courtesy Transportation programs are also 100,000 miles or 5 years (whichever comes first). For more details, please visit your Chevrolet dealer or click here.

How is the bumper-to-bumper warranty affected by this 100,000-mile/5-year warranty?

The bumper-to-bumper New Vehicle Limited Warranty on new Chevrolet cars and light-duty trucks remains in effect for three years or 36,000 miles (whichever comes first). For more details, please visit your Chevrolet dealer or click here.

What does the bumper-to-bumper warranty cover?

The bumper-to-bumper New Vehicle Limited Warranty covers vehicles registered in the U.S. and Canada from the date the vehicle is first delivered until it reaches three years or 36,000 miles (whichever occurs first). It covers the vehicle from bumper to bumper on any vehicle defect related to materials or workmanship. For further details, look in the Owner’s Manual under "What Is Covered" and "What Is Not Covered."

Is my vehicle covered from rust, too?

Chevrolet vehicles are designed and built to resist corrosion. All body and sheet metal components are warranted against rust-through corrosion for 6 years/100,000 miles (whichever comes first). Application of additional rust-inhibiting materials is neither necessary nor required under the Sheet Metal Coverage. Chevrolet makes no recommendations concerning the usefulness or value of such products. Application of after-manufacture rustproofing products may create an environment that reduces the corrosion resistance built into your vehicle. Repairs to correct damage caused by such applications are not covered under your New Vehicle Limited Warranty. See your Chevrolet dealer for terms of this limited warranty.

Does Chevrolet offer any service contracts for new or used vehicles?

Yes, the Chevrolet Protection Plan is a great option for new and used vehicles and is available through Chevrolet dealers. To learn more about the benefits of the program, see the Extended Protection section on http://www.chevrolet.com/owners/warranty.html.

MAINTENANCE & SERVICE

Who do I contact if I have a concern with my vehicle?

Your satisfaction and goodwill are important to your dealer and to Chevrolet. Normally, any concerns with the sales transaction or the operation of your vehicle will be resolved by your dealer's sales or service departments. The first step is to discuss your concern with a member of dealership management. Normally, concerns can be quickly resolved at that level. To locate a Chevrolet dealer, please visit the Chevrolet Dealer Locator.

Why are Certified Service-trained technicians different?

From changing oil to changing engines, these automotive experts use only Genuine GM Parts & Accessories that are designed specifically for your Chevrolet. They're also tested for performance and reliability. For more details, please visit www.chevrolet.com/certified-service.html.

How do I know if my vehicle has been included in a recall?

Chevrolet will notify all customers of affected recalls in writing within 60 days of the recall announcement. To determine sooner if your vehicle is involved in a recall, visit the Chevrolet Owner Center to check your specific VIN for recall notices.

How do I obtain an Owner's Manual?

You can visit the Chevrolet Owner Center to view or download an electronic copy for many vehicles from 1993 to present. Just select your year, make and model and then click “View Your Owner’s Manual”.

Why are tire rotations so important?

Each tire on a vehicle performs a different task causing them to wear at different rates. Regular rotations allow tires to wear evenly, maximizing tire life and allowing tires to be replaced in sets of four, which is preferable.

What do I need to do when my “Change Engine Oil Soon” message displays?

When the “Change Engine Oil Soon” message displays, service is required for the vehicle as soon as possible, within the next 600 miles. If driving under the best conditions, the Engine Oil Life System might not indicate the need for vehicle service for more than a year. The engine oil and filter must be changed at least once a year and the oil life system must be reset. Your dealer has trained service technicians who will perform this work and reset the system.

MERCHANDISE

Where can I purchase officially-licensed Chevrolet merchandise?

To order a catalog or actual merchandise, please visit http://www.chevymall.com.

ACCESSORIES

Can I buy Chevrolet accessories online?

Chevrolet accessories may be purchased online through a participating Chevrolet Dealer. Therefore, visit your local Chevrolet Dealer’s website to find a participating dealer in your area or visit Chevrolet.com/accessories.

Why should I purchase Chevrolet Accessories over accessories from competing manufacturers?

Chevrolet Accessories are designed by Chevrolet designers with the styling and functionalitythat best complement your vehicle. They are engineered by the same team ofengineers who developed your vehicle — and are integrated into the vehicledesign for best fit, function and long life. Chevrolet Accessories are testedto Chevrolet standards for performance, durability and safety.

Where can I buy Chevrolet Accessories?

Whether you want to add accessories to a brand-new vehicle or at a later date, the best place to purchase Chevrolet Accessories is always your local Chevrolet Dealer. They have a wide variety of accessories on hand — or can order them for you for the quickest delivery. Chevrolet Accessories may also be purchased online through your local Chevrolet Dealer’s website or at Chevrolet.com/accessories.

What type of warranty supports Chevrolet Accessories?

Chevrolet Accessories are protected by the New Vehicle Limited Warranty when they are installed by a Chevrolet Dealer at the time of new vehicle delivery. After that time, they are warranted for the longer of the following: a) 12 months/12,000 miles (whichever comes first) or b) the balance of the applicable portion of the New Vehicle Limited Warranty.

What types of Chevrolet Accessories are available?

Each model has different accessories that are offered. Depending on the model, you can choose from wheels to floor mats to trim packages to ski/bike/luggage racks and much more. Visit Chevrolet.com/accessories to view available accessories for your vehicle.

If I purchase a Chevrolet Accessories item and it needs service later on, where should I go?

Chevrolet Accessories are developed by the same engineers and designers who developed the other components of your vehicle. That means your Chevrolet Dealer’s Service Technicians are trained to repair accessories just as they are trained to repair any other mechanical issue/function of your vehicle. And remember: if you purchase your accessories from your Chevrolet Dealer, you get the peace of mind of knowing it’s under a limited warranty.

SAFETY

What makes an air bag inflate?

In a frontal or near-frontal impact of sufficient severity, the air bag sensing system detects that the vehicle is suddenly stopping as a result of a crash. The sensing system triggers a release of inflation gas. This gas inflates the air bag. The inflator, air bag, and related hardware are all part of the air bag module packed inside the steering wheel for the driver air bag and in the instrument panel for the right front passenger air bag.

When should an air bag inflate?

The air bag is designed to inflate in moderate to severe frontal or near-frontal crashes. The air bag will inflate only if the impact speed is above the system's designed "threshold level." If your vehicle goes straight into a wall that doesn't move or deform, the threshold level is about 14 to 18 mph (23 to 29 km/h). The threshold level can vary, however, with specific vehicle design, so that it can be somewhat above or below this range. If your vehicle strikes something that will move or deform, such as a parked car, the threshold level will be higher. Inflation is determined by the angle of the impact and the vehicle's deceleration.

Will a side or rear impact or rollover cause the air bag to deploy?

If the vehicle is equipped with seat mounted side impact or roof rail mounted head curtain air bags, those will deploy in a side impact. If the vehicle is equipped with a roll over capable head curtain air bags, a roll over sensor will deploy the head curtain air bags in a roll over incident. The frontal air bags will not deploy in a side impact or roll over, unless there is also a front or front-corner impact of sufficient severity to trigger the frontal airbags. The airbags will not deploy in a rear impact.

Is it still necessary to wear a safety belt with the Supplemental Inflatable Restraint system?

Yes! The air bag supplements the protection provided by the shoulder belts. Remember, the air bag is designed to inflate in moderate-to-severe frontal and near-frontal crashes. Safety belts can provide protection in impacts other than frontal and near-frontal collisions.

Where can I find information about air bags/supplemental inflatable restraints on Chevrolet vehicles?

To learn about the specific items on your vehicle, please refer to Section 1 in your Chevrolet Owner's Manual, "Seats and Restraint Systems." For general information please visit the safety section on the GM website.

What kind of child-safety seats should I use in my Chevrolet vehicle?

There are no specific child restraints that Chevrolet recommends or endorses, but we do have some information that might be helpful to you.Chevrolet's seats and safety belt systems are designed to accommodate child restraints. However, we cannot be certain that all child restraints will be compatible with Chevrolet vehicles. Our cars conform to SAE (Society of Automotive Engineers) J1819 standard, which is a recommended guideline for automotive safety belt and child restraint compatibility. Therefore, child restraints that conform to this standard will be more compatible with the seats and safety belt systems used in Chevrolet vehicles. Also, your Chevrolet Dealer can install a tether anchor kit (at no charge to you) that will anchor front-facing child seats.

First, we recommend you work with a child-safety seat manufacturer, or a local retail outlet that sells child restraint seats, for possible suggestions on what type of seat would be most appropriate for your needs. You could also take your child restraint to a checkup event or contact a local CPS technician for additional assistance. There are a couple of websites that have some good information on this topic:

In addition, you might want to try checking with your local hospital, police department and fire department for any information they might have.

How do you turn off the daytime running lights while parked?

Simply depress the parking brake.

CHEVY ROADSIDE

What is Roadside Assistance?

Chevrolet has a Roadside Assistance program to aid owners during an emergency and with other services. It is a service that comes with each new Chevrolet car, pickup and SUV.

Services provided include:

  • 24-hour, 7-days-a-week toll-free 800 phone assistance
  • Towing to the closest Chevrolet dealer (from a legal roadway)
  • Flat tire change (using vehicle's spare)
  • Battery jump-start
  • Vehicle unlock service (costs for a new key and the labor to create not covered)
  • Emergency fuel delivery (up to $5.00 worth)There is also a service available on medium duty trucks which provides towing service only

How do I contact Roadside Assistance?

If your Chevrolet vehicle is equipped with an active OnStar subscription, the customer can simply press the blue button for roadside service. If it is not equipped, please call 1-800-243-8872 to initiate roadside assistance for your vehicle.

How long is my vehicle covered by Roadside Assistance?

Roadside Assistance is also included for 100,000 miles/5 years (whichever comes first) on all 2007 anew newer Chevrolet passenger cars and light-duty trucks. For model years prior to 2007, your vehicle is provided Roadside Assistance for the term that matches its bumper-to-bumper warranty. Please refer to the Owner's Manual for the specific warranty on your vehicle.

GM MOBILITY

What is the GM Mobility Program?

General Motors is committed to helping persons with disabilities equip their vehicles for easier travel. To learn about the GM Mobility program, please visit gmmobility.com or contact the GM Mobility Assistance Center at 1-800-323-9935.

LEGAL

Is Chevrolet part of General Motors?

Chevrolet is a division of General Motors.

I would like Chevrolet to grant me permission to use an image from the site and let me link from my site to Chevrolet. What should I do?

Unfortunately, Chevrolet cannot allow images from the Chevrolet site to be posted on other sites. Feel free to link your site to the Chevrolet site.

I (we) would like to request a monetary or vehicle donation from General Motors or one of its divisions. What do I (we) do?

General Motors and the GM Foundation support a variety of activities in the communities where we do business. For guidelines that apply to proposals to either GM or the GM Foundation for grants, event participation, or vehicle donation requests please visit http://gm.com.

OWNER CENTER

What is the Chevrolet Owner Center?

The Chevrolet Owner Center is a complimentary website that allows you to:

  • Get to know your vehicle and its features inside and out
  • Store service records and easily track service history
  • Watch how-to videos
  • View your OnStar® advanced diagnostics reports (part of your OnStar subscription)
  • Check warranty status and access recall information

To view or download a courtesy electronic copy of your vehicle’s Owner’s Manual (for most GM vehicles from 1993 to present), visit the Chevrolet Owner Center, select your year, make and model and then click “View Your Owner’s Manual”.

Can I log in using my OnStar Username and Password?

Yes. When you log in with your OnStar credentials, your personal information and vehicle information will be shared with the Chevrolet Owner Center. If you have more than one vehicle with OnStar, you will be asked which vehicle(s) you would like to link to your Chevrolet Owner Center account.

What happens if I end my OnStar Account? Can I still log in using my OnStar username and password?

Yes. Your username and password will still allow you access to the Chevrolet Owner Center, even if your OnStar subscription ends.

I input my name and address, but my Vehicle is not showing up. Why?

If you purchased your vehicle through a private sale, your vehicle ownership information may not be updated in our system. You can register this vehicle by inputting your vehicle’s Vehicle Identification Number (VIN) into the Chevrolet Owner Center. If you purchased a new or used vehicle from a dealer, it may be a few weeks before your vehicle information is updated in our system.

What do I do when the system does not recognize my VIN?

There are several reasons that we may not recognize your VIN. If your vehicle is a new purchase, it may take up to 45 days for the VIN to be input into our systems. Or, perhaps the VIN was entered incorrectly. Please follow the instructions below.

Step 1: Check to make sure you entered the correct VIN number by clicking on the Edit Vehicle Information button below.

Step 2: If your VIN was entered correctly, it means that our system has not processed your vehicle purchase yet. You will still be able to access a wide variety of Chevrolet Owner Center information if you re-register by Year, Make and Model. Just do the following:

1. On the Edit Vehicle Information page, remove the vehicle you just registered.

2. Click Add Vehicle. You will re-enter the vehicle registration process. Then, register by Year, Make, and Model from the bottom of the page and click “Save.”

3. Return to the edit vehicle information page and enter your VIN, then click Save and Finish. Once your vehicle is in our system, usually 45 days after purchase, information specific to your vehicle will be displayed.

If you made a typing error and your VIN is incorrect, you can re-register the vehicle with the correct VIN. Just do the following:

1. On the Edit Vehicle Information page, remove the vehicle you just registered.

2. Click Add Vehicle. You will re-enter the vehicle registration process and may enter the correct VIN.



If your VIN is still not recognized, you can start a Live Chat with our experts or call 1-866-694-6546 for assistance.


If you own a vehicle that was not purchased in the United States, unfortunately we can’t recognize your vehicle at this time. Please visit your vehicle brand site for more information.

I have OnStar but I do not have a username/password. What should I do?

You can take one of two actions:

  • You can create a Chevrolet Owner Center account here, then add your OnStar account information to your profile. You will then be able to see your OnStar Advanced Diagnostics information and other select OnStar details in your Chevrolet Owner Center account.
  • You can visit OnStar.com and set up an online account. Use that username and password to create a Chevrolet Owner Center account. This will allow you to log in to both the Chevrolet Owner Center and OnStar.com with the same username/password.

How can I access my vehicle information if the Chevrolet Owner Center website is not working?

You can contact the Chevrolet Owner Center by calling 1-866-694-6546. The hours of operation are Monday through Saturday, 8 a.m. – 9 p.m. EST.

I cannot access my Chevrolet Owner Center account. Do I need to update my operating system or browser?

The site will work on Windows XP, Windows 7 and Mac OS 10 operating systems. One of the following browsers is required, either the most recent version or the version prior to that:

  • Firefox
  • Safari
  • Google Chrome
  • Opera
  • Internet Explorer

Why can’t I see my service history records?

You may not see service history records if your dealer does not participate in service history data sharing or if your service was performed within the past 2 weeks. If you’ve had your vehicle serviced at multiple dealerships, you may only be able to see some of your records, depending on dealer participation.

I entered my service records into onstar.com. Why should I use the Chevrolet Owner Center?

Along with displaying your personally entered OnStar service records, the Chevrolet Owner Center also allows you to see dealer service history. It’s a convenient way to consolidate all of your account information, get valuable information on your vehicle and view recalls, all in one place. You can even create an account using your OnStar credentials.

If I update my records in my Chevrolet Owner Center account, will they show up in my onstar.com account (and vice versa)?

If you enter your service records in your onstar.com account, they will show up in your new Chevrolet Owner Center account. However, if you enter them in your new Chevrolet Owner Center account, they will currently not appear in your OnStar account.

If I update my records in my Chevrolet Owner Center account, will they show up in my onstar.com account (and vice versa)?

If you enter your service records in your onstar.com account, they will show up in your new Chevrolet Owner Center account. However, if you enter them in your new Chevrolet Owner Center account, they will currently not appear in your OnStar account.

What is OnStar Advanced Diagnostics, and how do I enroll?

If you subscribe to this service, OnStar Advanced Diagnostics will check your vehicle's key systems about every 30 days—including engine, air bags and antilock brakes—while you drive. The system also provides important maintenance information related to oil life and tire pressure. OnStar summarizes all this information in an easy-to-read email, so you can stay updated on the condition of your vehicle and have a greater peace of mind. To enroll for this complimentary service, go to onstar.com.

What is OnStar Advanced Diagnostics, and how do I enroll?

If you subscribe to this service, OnStar Advanced Diagnostics will check your vehicle's key systems about every 30 days—including engine, air bags and antilock brakes—while you drive. The system also provides important maintenance information related to oil life and tire pressure. OnStar summarizes all this information in an easy-to-read email, so you can stay updated on the condition of your vehicle and have a greater peace of mind. To enroll for this complimentary service, go to onstar.com.

What is OnStar Advanced Diagnostics, and how do I enroll?

If you subscribe to this service, OnStar Advanced Diagnostics will check your vehicle's key systems about every 30 days—including engine, air bags and antilock brakes—while you drive. The system also provides important maintenance information related to oil life and tire pressure. OnStar summarizes all this information in an easy-to-read email, so you can stay updated on the condition of your vehicle and have a greater peace of mind. To enroll for this complimentary service, go to onstar.com.

Why is my most recent OnStar renewal not reflected on my account?

Most likely, you have just renewed your subscription. There is a slight time lag between when transactions occur on OnStar.com and when they are reflected on your Chevrolet Owner Center account. It may take up to 30 days for the information to match.

Why am I unable to view my SiriusXM account information if I don’t have OnStar?

There may be a slight time delay between when SiriusXM account updates occur and when they are reflected on your Chevrolet Owner Center account. You can always get your account status by logging in to the "Manage Account" section of siriusxm.com.

How will I know when a recall is closed?

It can take up to two weeks for the Chevrolet Owner Center to reflect that the dealer has addressed your recall. Once the Chevrolet Owner Center has been notified, the recall link will no longer appear in the homepage Recall tool for your vehicle.

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*The Manufacturer's Suggested Retail Price excludes destination freight charge, tax, title, license, dealer fees and optional equipment. Click here to see all Chevrolet vehicles' destination freight charges.

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*The Manufacturer's Suggested Retail Price excludes destination freight charge, tax, title, license, dealer fees and optional equipment. Click here to see all Chevrolet vehicles' destination freight charges.