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Bolt EV and Bolt EUV Recall Information
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Bolt EV and Bolt EUV
RECALL INFORMATION
As part of GM’s commitment to safety, experts from GM and LG have identified the simultaneous presence of two rare manufacturing defects in the same battery cell as the root cause of battery fires in certain Chevrolet Bolt EVs. As a result, GM will be conducting a recall of Bolt EVs (2017-2022) and Bolt EUVs (2022) to address the risk of battery fires in these vehicles.
What You Should Do
Out of an abundance of caution, GM will replace defective lithium-ion battery modules in Chevrolet Bolt EVs and EUVs with new lithium-ion modules. We will notify customers when replacement parts are ready. We are asking customers to take the following steps until the new remedy has been performed:
  1. Set your vehicle to a 90 percent state of charge limitation using Hilltop Reserve mode (for 2017-2018 model years) or Target Charge Level (for 2019-2022 model years) mode. Instructions on how to do this are available in the videos below. If you unable to successfully make these changes, or do not feel comfortable making these changes, GM is asking you to visit your dealer to have these adjustments completed.
  2. Charge your vehicle more frequently and avoid depleting their battery below approximately 70 miles (113 kilometers) of remaining range, where possible.
  3. Park your vehicle outside immediately after charging and do not leave your vehicle charging indoors overnight.
Charge Level Instructions
2017-2018 hilltop reserve activation & 2019-2021 target charge level activation
2022 target charge level activation
Latest News
September 20, 2021
Chevrolet Bolt EV Battery Production Resumes

LG battery cell and module production resumes with updated manufacturing processes
Battery module replacements to begin in October
GM to introduce new advanced diagnostics software

DETROIT – General Motors today outlined a comprehensive action plan to ensure that customers can safely and confidently drive, charge, and park the Chevy Bolt EV and EUV. The action plan includes both hardware and software remedies, some of which are in place with immediate effect.

“We’re grateful for the patience of owners and dealers as we work to advance solutions to this recall,” said Doug Parks, GM executive vice president, Global Product Development, Purchasing and Supply Chain. “Resuming battery module production is a first step and we’ll continue to work aggressively with LG to obtain additional battery supply. In addition, we’re optimistic a new advanced diagnostic software will provide more convenience for our customers.”

New Battery Production

LG battery plants in Holland and Hazel Park, Michigan, have resumed production. In addition, LG is adding capacity to provide more cells to GM. As a result, replacement battery modules will begin shipping to dealers as soon as mid-October. The root cause of the rare circumstances that could cause a battery fire is two manufacturing defects known as a torn anode and a folded separator, both of which need to be present in the same battery cell. LG has implemented new manufacturing processes and has worked with GM to review and enhance its quality assurance programs to provide confidence in its batteries moving forward. LG will institute these new processes in other facilities that will provide cells to GM in the future.

Prioritized Battery Replacement

GM will continue to prioritize Chevy Bolt EV and EUV customers whose batteries were manufactured during specific build timeframes where GM believes battery defects appear to be clustered. The company has established a notification process that will inform affected customers when their replacement modules will be available. The new batteries will include an extended battery 8-year/100,000-mile limited warranty.

New Advanced Diagnostic Software

Within approximately 60 days, GM will begin launching a new advanced diagnostic software package that will increase the available battery charging parameters over existing guidance. The diagnostic software will be designed to detect specific abnormalities that might indicate a damaged battery in Bolt EVs and EUVs by: monitoring the battery performance; alerting customers of any anomalies; and prioritizing damaged battery modules for replacement. It is GM’s intent that further diagnostic software will allow customers to return to a 100 percent state of charge once all diagnostic processes are complete. This new software, which will be provided to all Bolt EV and EUV owners, requires dealer installation. Owners will be able to start to schedule installation at their Chevy EV dealer in approximately 60 days.

Updated Guidance on Parking

If customers are following GM’s instructions issued above, they can park in a location of their choice. In an abundance of caution, GM recommends customers leave ample space around their vehicle wherever they choose to park. GM is not aware of any fires that have occurred where customers followed this safety guidance, in parking decks or otherwise.

Search for GM Recalls
GM provides information on this website for recalls announced on or after August 20, 1999. This information is available for vehicles in which repairs have not been completed. To check for recalls on your GM vehicle, enter your Vehicle Identification Number (VIN) below.
FAQs
What is the defect in recalled batteries?
The problem consists of two LG manufacturing defects (a torn anode tab and folded separator) that, in rare circumstances, can simultaneously present in a single battery cell in the LG battery module.
When do you expect to have all the recalled vehicles repaired?
We are working aggressively with LG to adjust production to have replacement modules available as soon as possible.
Can GM provide more specifics related to the warranty?
General Motors warrants new or refurbished advanced propulsion batteries installed under this recall against defects in material or workmanship for the warranty coverage period of 8 Years/100,000 Miles (whichever comes first). GM will repair or replace the part, in its sole discretion, at no charge if the part fails due to a defect in material or workmanship during the warranty coverage period (Note: Labor is also covered if installed by a GM EV Dealer). This limited parts warranty begins at the time of installation.
What confidence does GM have that the replacement modules won't have the same defects?
GM will only begin replacing battery modules in customer vehicles when GM and LG are confident in the safety of LG's product.
I moved and no longer live near a dealership who can work on EVs. What am I supposed to do?
Our concierge team is here to work with you and help you locate the nearest certified Chevrolet EV dealer when parts are available or for other service needs.
When will parts for my vehicle be available?
We are working aggressively to have replacement modules available as soon as possible. We understand that waiting can be frustrating. We will notify you through e-mail or direct mail when replacement parts are ready.
Where can I continue to check for updates or information on my vehicle?
We are working to add information and update frequently asked questions regularly on this web site. You can also update your contact information above by entering your VIN and selecting your preferred method of communication to stay up to date.
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