A. Incentive offers vary throughout the year. To see Chevrolet's national or regional incentives visit the Chevrolet Special Offers page or, to inquire about any potential local offers, visit the Chevrolet Dealer Locator. If you would prefer to contact us by phone, we can be reached at 1-800-950-2438 Monday - Friday, from 8:00 a.m. to 9:00 p.m. (Eastern Standard Time) and Saturday 9:00 a.m. to 6:00 p.m. (Eastern Standard Time).
A. Because the available options and their prices vary from model to model, it's best to ask your dealer for the specifics. He or she will be glad to explain the options available for the model you're interested in. To locate a Chevrolet dealer please visit the Chevrolet Dealer Locator.
A. Ask your local Chevrolet dealer for specifics about the model you're interested in. He or she will be glad to provide you with a schedule. To locate a Chevrolet dealer please visit the Chevrolet Dealer Locator.
A. Most new Chevrolet launch vehicles have a link on their product page that allows consumers to sign up and receive email updates as additional information becomes available on the new launch vehicle.
A. Your trade-in value is determined by the Dealer and could vary based on many factors, including mileage, the overall condition of your vehicle, the popularity of your vehicle and current regional market conditions. Check with your Dealer for details.
A. No. However, you may order a vehicle from the factory through an authorized Chevrolet dealer. To locate a Chevrolet dealer please visit the Chevrolet Dealer Locator.
A. Whether you want to lease or buy, your GM dealership and Ally have some smart ways to fit a new GM vehicle into your life and your budget. To view the range of Ally financing choices your dealership offers to qualified customers, visit Ally.
A. Yes. Just fill out and submit our online Ally Express Application. Once GMAC receives your information, they'll process it quickly and e-mail you a printable certificate to take to the GM dealership of your choice to complete the application process.
A. E85 Ethanol, a blend of 85% ethanol and 15% gasoline, is a renewable fuel made mostly from U.S.-grown corn. E85 Ethanol Flexible Fuel Vehicles (FFV) are designed to run on E85, gasoline, or any blend of the two.
A. To learn about the specific items on your vehicle, please refer to Section 1 in your Chevrolet Owner's Manual, "Seats and Restraint Systems". For general information please visit the safety section on the GM website.
A. Stability enhancement systems help drivers maintain control of vehicles during certain low traction driving conditions such as ice, snow, gravel, wet pavement and uneven road surfaces, as well as in emergency lane changes or avoidance maneuvers.
A. A vehicle equipped with all-wheel drive temporarily transfers power to all four driving wheels automatically when the need is sensed by the vehicle. A vehicle equipped with four-wheel drive (4x4) can transfer power from two wheels to all four wheels upon driver demand, usually by pushing a button or turning a switch.
A. Curb Weight is the weight of an empty vehicle (without payload or driver) with standard equipment, fuel, coolant, and oil. It is also known as the vehicle weight. Gross Vehicle Weight is the actual weight of the entire vehicle and its contents, including fuel and occupants.
A. GVWR, when properly equipped, includes weight of vehicle, passengers, cargo, and equipment. Exceeding this weight is not recommended.
A. Payload is the maximum allowable weight of cargo to be carried in a vehicle, including all occupants and optional equipment. It is computed by subtracting curb weight from GVWR.
A. Your local Chevrolet dealer should be able to assist you in finding the best conversion company to fit your needs and should be able to handle the details of having the conversion done to your vehicle. Go to the Chevrolet Dealer Locator to locate a Chevrolet dealer in your area.
A. The optional DURAMAX diesel V8 engine has been designed to satisfy the customer's need for heavy duty power, durability, and fuel efficiency. It is the most powerful diesel ever produced for a GM heavy duty pickup or chassis cab. It is currently available in 2500HD and 3500 Chevrolet Silverado trucks. To learn more about the DURAMAX diesel engine and its future availability on other Chevrolet vehicles, please contact your local Chevrolet dealer. Go to the Chevrolet Dealer Locator to locate a Chevrolet dealer in your area.
A. As part of the best coverage in America, OnStar is now offered on nearly every GM vehicle sold in the US and Canada. OnStar is the in-vehicle safety and security system created to help protect you and your family on the road. OnStar's innovative three-button system offers:
·24-hour access to expertly trained, caring advisors
·A connection to emergency assistance
·Access to OnStar Hands-Free Calling in covered areas (prepaid calling charges apply)
Call 1-888-4-ONSTAR (1-888-466-7827) or visit onstar.com for system limitations and details.
A. OnStar Vehicle Diagnostics is an exclusive new service that runs diagnostic checks on a vehicle's key operating systems and sends the customer monthly reports by e-mail. It's available only from OnStar and GM – just one more way OnStar helps give you peace of mind on the road. Visit onstar.com for more information.
A. All 2007 through 2012 passenger cars and light duty trucks are covered. The Powertrain Limited Warranty is 100,000 miles or 5 years (whichever comes first). It is fully transferable and there are no fees and no deductibles. The Roadside Assistance and Courtesy Transportation programs are also 100,000 miles or 5 years (whichever comes first). For more details, please visit your Chevrolet dealer or click here.
A. The bumper-to-bumper New Vehicle Limited Warranty on new Chevrolet cars and light-duty trucks remains in effect for three years or 36,000 miles (whichever comes first). For more details, please visit your Chevrolet dealer or click here.
A. This move is intended to provide you with an unprecedented level of value, confidence, and protection. As a result, GM is elevating your total vehicle ownership experience with the best, most comprehensive consumer confidence package in the industry.
A. You may be eligible to choose from one of our GMPP offerings which can be tailored to meet your needs - including extended powertrain coverage. Please contact your selling dealer/retailer for details on the various GM Protection Plan programs.
A. Courtesy Transportation is also included for 5-years/100,000 miles (whichever comes first) on all 2007 through 2012 Chevy passenger cars and light duty trucks. Whenever warranty repairs are required, several transportation options and/or reimbursement of certain transportation expenses are available for your convenience at participating dealers/retailers.
A. The bumper-to-bumper New Vehicle Limited Warranty covers vehicles registered in the U.S. and Canada from the date the vehicle is first delivered until it reaches three years or 36,000 miles (whichever occurs first). It covers the vehicle from bumper to bumper on any vehicle defect related to materials or workmanship. For further details, look in the Owner’s Manual under "What Is Covered" and "What Is Not Covered."
A. Chevrolet vehicles are designed and built to resist corrosion. All body and sheet metal components are warranted against rust-through corrosion for 6 years/100,000 miles (whichever comes first). Application of additional rust-inhibiting materials is neither necessary nor required under the Sheet Metal Coverage. Chevrolet makes no recommendations concerning the usefulness or value of such products. Application of after-manufacture rustproofing products may create an environment that reduces the corrosion resistance built into your vehicle. Repairs to correct damage caused by such applications are not covered under your New Vehicle Limited Warranty. See your Chevrolet dealer for terms of this limited warranty.
A. Your local Chevrolet dealer should be able to assist you in finding the best conversion company to fit your needs and should be able to handle the details of having the conversion done to your vehicle. Go to the Chevrolet Dealer Locator to locate a Chevrolet dealer in your area. Visit the warranty page for important detail surrounding upfits (alternations and warranties).
A. These repairs must be performed by an Authorized Chevrolet dealer, except in an emergency situation when a covered part or a Chevrolet dealer is not reasonably available to the vehicle owner. It’s in your best interest to take your Chevrolet vehicle to a Chevrolet dealer for all repairs since they are the most knowledgeable about the particulars of your vehicle.
A. Yes, the GM Protection Plan (GMPP) vehicle service and maintenance contracts are the only products endorsed by General Motors and are available through most GM dealers. To learn more about the different plans available, please visit www.gmprotectionplan.com.
A. Your satisfaction and goodwill are important to your dealer and to Chevrolet. Normally, any concerns with the sales transaction or the operation of your vehicle will be resolved by your dealer's sales or service departments. The first step is to discuss your concern with a member of dealership management. Normally, concerns can be quickly resolved at that level. To locate a Chevrolet dealer, please visit the Chevrolet Dealer Locator.
A. From changing oil to changing engines, these automotive experts use only Genuine GM Parts & Accessories that are designed specifically for your Chevrolet. They're also tested for performance and reliability. So no matter what kind of Chevrolet vehicle you own, trust it to the Certified Service-trained technicians at your Chevrolet dealer. You'll spend less time in the shop and more time on the road. For more details, please visit www.mycertifiedservice.com.
A. MyGMlink.com is a FREE service offered to GM customers where they can access and receive:
·Digital Owner's Manual, Warranty Manual, and more
·Recall notices for their specific vehicles
·E-mail service reminders
·Online service and maintenance records (as entered by the customer)
·Exclusive privileges and offers
·Handheld companion (PDA) application
·Interactive vehicle design and racing game
·OnStar and GM Card Earnings summaries
For more details, please visit MyGMlink.
A. Should a recall on your vehicle ever occur, Chevrolet will notify you by mail. You can also contact any Chevrolet Dealer or visit the Chevrolet Owner Center at MyGMlink or you may call 1-800-222-1020.
A: We recommend you consult your vehicle's Owner Manual for the correct maintenance schedule. Click here to download or view select Owner Manuals.
A: When the “Change Engine Oil Soon” message displays, certain services, checks, and inspections are required. For 2004-2010 model year vehicles, required services are referred to as “Maintenance I” and “Maintenance II”.
Generally, it is recommended that your first service be Maintenance I, your second service be Maintenance II, and that you alternate Maintenance I and Maintenance II thereafter. However, in some cases, Maintenance II may be required more often.
Maintenance I — Use Maintenance I if the “Change Engine Oil Soon” message comes on within 10 months of the vehicle purchase or after Maintenance II was performed.
Maintenance II — Use Maintenance II if the previous service performed was Maintenance I. Always use Maintenance II whenever the message comes on 10 months or more since the last service or if the message has not come on at all for one year.
A. There are two ways to obtain a copy:
1. You can register your vehicle by visiting the Chevrolet Owner Center at MyGMlink to download a complimentary electronic copy (for most vehicles from 1995 to present).
2. To receive a paper copy (for a fee) you may contact Helm, Inc. Manuals are available from the late 1960s or early 1970s for most GM vehicles. You can reach Helm Publications Ordering at 1-800-551-4123.
A: Beginning with the 2011 model year, owners of Chevrolet vehicles are advised to see their dealer for a tire rotation every 7,500 miles as part of a newly revised maintenance schedule. Always refer to your Owner’s Manual for correct mileage intervals on your vehicle.
A: Each tire on a vehicle performs a different task causing them to wear at different rates. Regular rotations allow tires to wear evenly, maximizing tire life and allowing tires to be replaced in sets of four, which is preferable.
A: Irregular tread wear occurs fastest when tires are new and at full tread depth, thus the first tire rotation has been found to be of the greatest importance.
A: Yes, it is okay, particularly if you notice signs of irregular wear appearing on the tires.
A: While the 2000 Owner’s Manual recommends a range of 5,000 to 8,000 miles, the 7,500-mile tire rotation interval is a good rule of thumb. However, any time you notice unusual wear, you should rotate your tires as soon as possible. Check to ensure that your vehicle is properly aligned and that there are no suspension issues causing irregular tire wear.
A: Improperly inflated tires are a leading cause of tire failure. Proper tire inflation helps a tire have optimum tread contact with the road, which improves traction and braking, and reduces tire wear. Underinflated tires generate heat, which is the tire’s worst enemy, so maintaining the right amount of air keeps temperatures where they should be and results in fewer blowouts. Also, keeping tires properly inflated and wheels aligned can help you improve your gas mileage up to 3 percent. Source: www.fueleconomy.gov.
A: You can check your Owner Manual for specific information on your vehicle, but once a month is a good guideline. Be sure the tires are cold (driven less than one mile), and don’t forget to check your spare tire. You should always use a good-quality tire gauge to check pressure—don’t ever try to “eyeball” tires because they can look fine even when they are underinflated. And remember that tires can lose air pressure in cold weather.
A: You may not realize it, but most Chevrolet dealerships sell brand-name tires such as Bridgestone, Firestone, Goodyear, Michelin and many more. The Certified Service technicians at your dealership can recommend the tires that are right for your vehicle, your driving habits, and your budget. In addition, participating dealers offer a 30-day price-match guarantee, so if you find the same tires at a better price within 30 days of purchase, they’ll refund the difference. Click here for additional details.
A: One sure way to know when to replace your tires is when the treadwear indicators—called “wear bars”—appear. These wear bars look like narrow strips of smooth rubber across the tread and appear when it’s time to replace the tires. You should replace the tires if you can see three or more tread-wear indicators around the tire. Other ways to know when you need to replace your tires include cord or fabric showing through the rubber, cracks or cuts in the tread or sidewall deep enough to show cord or fabric, bulges or splits in the tire, and punctures or damage that cannot be repaired correctly.
If you have questions about whether your tires need replacing, see the experts at your nearest Chevrolet dealer.
A. You can find this answer by looking in your Owner's Manual under "Oil, Engine." If you do not have a manual, and you currently own a Chevrolet, please visit the Chevrolet Owner Center at MyGMlink to download a complimentary electronic copy (for most vehicles from 1995 to present).
A. When the “Change Engine Oil Soon” message displays, service is required for the vehicle as soon as possible, within the next 600 miles. If driving under the best conditions, the Engine Oil Life System might not indicate the need for vehicle service for more than a year. The engine oil and filter must be changed at least once a year and the oil life system must be reset. Your dealer has trained service technicians who will perform this work and reset the system.
A: Yes. For your convenience, you can have both the tire rotation and oil change service completed at the same time, as long as you are rotating the tires approximately every 7,500 miles.
A: The majority of today’s Chevrolet vehicles are equipped with the Engine Oil Life System, which has made the 3,000-mile oil change obsolete. Depending on the age of the vehicle, driving habits, and road conditions, vehicles with today’s advanced engines can go much longer than 3,000 miles between oil changes. Always be sure to check your engine oil level regularly, even with an Engine Oil Life System.
A. To order a catalog or actual merchandise, please visit chevymall.com or call 1-800-558-2550 (12:00 PM – 6:30 PM ET).
A. Currently, Chevrolet parts can only be purchased through your local Chevrolet Dealer. However, some Chevrolet retail websites do allow for the purchase of parts from their facilities via their website. Therefore, please review your local Chevrolet Dealer’s website for this information.
A. In a frontal or near-frontal impact of sufficient severity, the air bag sensing system detects that the vehicle is suddenly stopping as a result of a crash. The sensing system triggers a release of inflation gas. This gas inflates the air bag. The inflator, air bag, and related hardware are all part of the air bag module packed inside the steering wheel for the driver air bag and in the instrument panel for the right front passenger air bag.
A. The air bag is designed to inflate in moderate to severe frontal or near-frontal crashes. The air bag will inflate only if the impact speed is above the system's designed "threshold level." If your vehicle goes straight into a wall that doesn't move or deform, the threshold level is about 14 to 18 mph (23 to 29 km/h). The threshold level can vary, however, with specific vehicle design, so that it can be somewhat above or below this range. If your vehicle strikes something that will move or deform, such as a parked car, the threshold level will be higher. Inflation is determined by the angle of the impact and the vehicle's deceleration.
A. If the vehicle is equipped with seat mounted side impact or roof rail mounted head curtain air bags, those will deploy in a side impact. If the vehicle is equipped with a roll over capable head curtain air bags, a roll over sensor will deploy the head curtain air bags in a roll over incident. The frontal air bags will not deploy in a side impact or roll over, unless there is also a front or front-corner impact of sufficient severity to trigger the frontal airbags. The airbags will not deploy in a rear impact.
A. Yes! The air bag supplements the protection provided by the shoulder belts. Remember, the air bag is designed to inflate in moderate-to-severe frontal and near-frontal crashes. Safety belts can provide protection in impacts other than frontal and near-frontal collisions.
A. To learn about the specific items on your vehicle, please refer to Section 1 in your Chevrolet Owner's Manual, "Seats and Restraint Systems." For general information please visit the safety section on the GM website.
A. There are no specific child restraints that Chevrolet recommends or endorses, but we do have some information that might be helpful to you.
Chevrolet's seats and safety belt systems are designed to accommodate child restraints. However, we cannot be certain that all child restraints will be compatible with Chevrolet vehicles. Our cars conform to SAE (Society of Automotive Engineers) J1819 standard, which is a recommended guideline for automotive safety belt and child restraint compatibility. Therefore, child restraints that conform to this standard will be more compatible with the seats and safety belt systems used in Chevrolet vehicles. Also, your Chevrolet Dealer can install a tether anchor kit (at no charge to you) that will anchor front-facing child seats.
First, we recommend you work with a child-safety seat manufacturer, or a local retail outlet that sells child restraint seats, for possible suggestions on what type of seat would be most appropriate for your needs. You could also take your child restraint to a checkup event or contact a local CPS technician for additional assistance. There are a couple of websites that have some good information on this topic.
In addition, you might want to try checking with your local hospital, police department and fire department for any information they might have.
A. Simply depress the parking brake.
A. Chevrolet has a Roadside Assistance program to aid owners during an emergency and with other services. It is a service that comes with each new Chevrolet car, pickup and SUV.
Services provided include:
·24-hour, 7-days-a-week toll-free 800 phone assistance
·Towing to the closest Chevrolet dealer (from a legal roadway)
·Flat tire change (using vehicle's spare)
·Vehicle unlock service (costs for a new key and the labor to create not covered)
·Emergency fuel delivery (up to $5.00 worth)
·There is also a service available on medium duty trucks which provides towing service only.
A. If your Chevrolet vehicle is equipped with an active OnStar subscription, the customer can simply press the blue button for roadside service. If it is not equipped, please call 1-800-243-8872 to initiate roadside assistance for your vehicle.
A. Roadside Assistance is also included for 100,000 miles/5 years (whichever comes first) on all 2007 through 2012 Chevrolet passenger cars and light-duty trucks. For model years prior to 2007, your vehicle is provided Roadside Assistance for the term that matches its bumper-to-bumper warranty. Please refer to the Owner's Manual for the specific warranty on your vehicle.
A. There is generally no charge for any of the services listed while the vehicle is covered by the complimentary Roadside Assistance service. However, additional charges may be incurred for some services, including towing the vehicle beyond the closest Chevrolet dealer; for non-warranty parts and labor; or for lost key replacements. For details and additional information, please refer to Section 7 of the Owner's Manual.
A. General Motors is committed to helping persons with disabilities equip their vehicles for easier travel. To learn about the GM Mobility program, please visit gmmobility.com or contact the GM Mobility Assistance Center at 1-800-323-9935
A. Chevrolet is a division of General Motors.
A. Unfortunately, Chevrolet cannot allow images from the Chevrolet site to be posted on other sites. Feel free to link your site to the Chevrolet site.
A. MyVolt.com, the Chevrolet Volt owner site powered by OnStar, gives Volt owners access to an exceptional level of real-time data along with remote vehicle commands and critical vehicle diagnostics. To visit the site, click here.
A. The OnStar RemoteLink™ mobile app gives you unparalleled portable access to your Volt. Click here to learn more about this unique app, available for both iPhone® and Android™ mobile devices.
Android is a trademark of Google, Inc. Use of this trademark is subject to Google Permissions.
A. Yes. All remote communication with your Volt is powered by OnStar's advanced connected vehicle technology. For that reason, you must have an active OnStar account as well as a valid OnStar Username and Password to access both MyVolt.com and the OnStar RemoteLink™ mobile app. For more information on activating your account, call 1-888-4-ONSTAR (1-888-466-7827) or visit onstar.com. To create an OnStar Username on MyVolt.com, click here.
A. General Motors and the GM Foundation support a variety of activities in the communities where we do business. For guidelines that apply to proposals to either GM or the GM Foundation for grants, event participation, or vehicle donation requests please visit www.gm.com/corporate/responsibility/community/guidelines/index.jsp
A. The restructuring of our dealer network is part of the overall effort to make Chevrolet a more competitive brand. If your dealership closed as a result of this restructuring, you can find a new dealer by simply entering your information in the dealer locator. Rest assured, Chevrolet dealerships are staffed with Chevrolet-trained experts using genuine Chevrolet parts. Trust them to be best equipped to service and maintain your vehicle for years to come.
A. Our goal is for there to be no impact on our customers. We've been working closely with our continuing dealers, as well as those who recently have been phased out, to ensure a smooth transition. Your Chevrolet vehicle can be serviced at any other Chevrolet Dealer for routine warranty service and at any GM Dealer if you experience a significant inconvenience.
A. Yes. Genuine Chevrolet parts are, and will continue to be, available to you through an authorized Chevrolet Dealer to help you repair, service or maintain your Chevrolet vehicle.
A. Replacement parts are, and will continue to be, available to service and maintain Chevrolet vehicles. Customers can be assured that Chevrolet and our dealers are open for business and are committed to meeting the service needs of our customers now and well into the future.
A. Definitely. Genuine Chevrolet parts are, and will continue to be, available to you through an authorized Chevrolet Dealer to help you repair, service or maintain your Chevrolet vehicle.
A. For warranty repairs that don't create a significant inconvenience (i.e., the vehicle is drivable and does not pose a safety risk), customers need to take their vehicle to a dealership that currently sells and services their brand. If the customer believes that the issue they are facing does create a significant inconvenience, they can take their vehicle to any Chevrolet dealership for warranty repairs. In these cases, the Chevrolet dealership must determine if it has the training and tools necessary to perform a warranty repair on another vehicle make.
A. Of course. Chevrolet is committed to taking care of you - our customer - by fully guaranteeing the express warranty on all Chevrolet vehicles.
A. Yes. Chevrolet will continue to take care of our customers every day. Chevrolet will assume the obligations to support the express warranties issued by Chevrolet to its customers.
A. If your selling dealership still maintains other GM brands and believes it still has the proper tools and expertise to fix your vehicle, and if you feel you would be seriously inconvenienced by going to another dealership that carries your vehicle brand, you can continue to have warranty work done at your selling dealership.
A: We have a site overview that gives a quick look at everything you can do to manage your vehicle. Click here to take the tour.
A: Yes. When you log in with your OnStar credentials, your personal information and vehicle information will be shared with the Chevrolet Owner Center. If you have more than one vehicle with OnStar, you will be asked which vehicle(s) you would like to link to your Chevrolet Owner Center account.
A: Yes. Your username and password will still allow you access to the Chevrolet Owner Center, even if your OnStar subscription ends.
A: If you purchased your vehicle through a private sale, your vehicle ownership information may not be updated in our system. You can register this vehicle by inputting your vehicle’s Vehicle Identification Number (VIN) into the Chevrolet Owner Center. If you purchased a new or used vehicle from a dealer, it may be a few weeks before your vehicle information is updated in our system.
A: Occasionally, a vehicle may still be registered to a prior owner or mistakenly appear when you are registering your vehicle. You can select those vehicles from the list that you don’t currently own or have never owned and remove them by clicking on the Not My Vehicle link next to each vehicle, and selecting the reason. Once you do this, the information will be sent to correct the vehicles in the system, but please note there may be up to a two-week delay to reflect this information.
A: There are several reasons that we may not recognize your VIN. If your vehicle is a new purchase, it may take up to 45 days for the VIN to be input into our systems. Or, perhaps the VIN was entered incorrectly. Please follow the instructions below. If you’d like to save these instructions for future use, you can download the PDF version.
Check to make sure you entered the correct VIN number by clicking on the Edit Vehicle Information button below.
If your VIN was entered correctly, it means that our system has not processed your vehicle purchase yet. You will still be able to access a wide variety of Chevrolet Owner Center information if you re-register by Year, Make and Model. Just do the following:
1. On the Edit Vehicle Information page, remove the vehicle you just registered.
2. Click Add Vehicle. You will re-enter the vehicle registration process. Then, register by Year, Make, and Model from the bottom of the page and click “Save.”
3. Return to the edit vehicle information page and enter your VIN, then click Save and Finish. Once your vehicle is in our system, usually 45 days after purchase, information specific to your vehicle will be displayed.
If you made a typing error and your VIN is incorrect, you can re-register the vehicle with the correct VIN. Just do the following:
1. On the Edit Vehicle Information page, remove the vehicle you just registered.
2. Click Add Vehicle. You will re-enter the vehicle registration process and may enter the correct VIN.
If your VIN is still not recognized, you can start a Live Chat with our experts or call 1-866-694-6546 for assistance.
If you own a vehicle that was not purchased in the United States, unfortunately we can’t recognize your vehicle at this time. Please visit your vehicle brand site for more information.
A: Users can change their password at any time by going to the Manage Profile link in the upper right corner of the homepage and updating their Personal/Contact information section and clicking on the change password link.
A: You can take one of two actions:
·You can create a Chevrolet Owner Center account here, then add your OnStar account information to your profile. You will then be able to see your OnStar Vehicle Diagnostics information and other select OnStar details in your Chevrolet Owner Center account.
·You can visit OnStar.com and set up an online account. Use that username and password to create a Chevrolet Owner Center account. This will allow you to log in to both the Chevrolet Owner Center and OnStar.com with the same username/password.
A: Call 1.866.694.6546 and we will be happy to assist you. Hours of operation: Monday through Saturday 8am-9pm EST.
A: The site will work on Windows XP, Windows 7 and Mac OS 10 operating systems. One of the following browsers is required, either the most recent version or the version prior to that:
A: If your preferred dealer is not displaying properly, our system might be down temporarily. Please reload the page and try again. Occasionally, dealerships may close or choose not to participate in system updates. When this happens, your selected preferred dealer will disappear. Please choose a new preferred dealer through the Preferred Dealer tool on your Chevrolet Owner Center homepage.
A: Your preferred dealer is either the dealer who sold you the vehicle or your selected OnStar preferred dealer. You can change your preferred dealer in the Preferred Dealer tool on the homepage.
A: You may not see service history records if your dealer does not participate in service history data sharing or if your service was performed within the past 2 weeks. If you’ve had your vehicle serviced at multiple dealerships, you may only be able to see some of your records, depending on dealer participation.
A: Along with displaying your personally entered OnStar service records, the Chevrolet Owner Center also allows you to see dealer service history. The Chevrolet Owner Center is also a convenient way to consolidate all of your account information, get valuable information on your vehicle, and view recalls, all in one place. You can even sign in using your OnStar credentials.
A: If you enter your service records in your OnStar.com account they will show up in your new Chevrolet Owner Center account but if you enter them in your new Chevrolet Owner Center account they will not appear in your OnStar account at this time.
A: If you subscribe to this service, about every 30 days, OnStar Vehicle Diagnostics will check your vehicle's key systems—including engine, air bags, and antilock brakes—while you drive. The system also provides important maintenance information details regarding your vehicle's needs for oil life and tire pressure.* It summarizes all this information in an easy-to-read e-mail so you can stay updated on the condition of your vehicle and have greater peace of mind. To enroll for this service available at no extra charge — go to OnStar.com.
A: There is a slight time lag between when transactions occur on the GM Card website and when they are reflected on your Chevrolet Owner Center account. It may take up to five days for the information to match.
A: We pull data for your vehicle's OnStar Vehicle Diagnostics summary monthly. All information on your account should reflect what is included in your most recent OnStar Vehicle Diagnostics e-mail.
A: Most likely, you have just renewed your subscription. There is a slight time lag between when transactions occur on OnStar.com and when they are reflected on your Chevrolet Owner Center account. It may take up to 30 days for the information to match.
A: Currently, our systems are only able to access SiriusXM account information for those users who are OnStar subscribers. Check back soon for system updates that will allow you to see your subscription information without having to have an active OnStar account.
A: There may be a slight time delay between when SiriusXM account updates occur and when they are reflected on your Chevrolet Owner Center account. You can always get your account status by logging in to the "Manage Account" section of siriusxm.com.
A: It can take up to two weeks for the Chevrolet Owner Center to reflect that the dealer has addressed your recall. Once the Chevrolet Owner Center has been notified, the recall link will no longer appear in the homepage Recall tool for your vehicle.
* The Manufacturer's Suggested Retail Price excludes destination freight charge, tax, title, license, dealer fees and optional equipment. Click here to see all Chevrolet vehicles' destination freight charges.
**The Manufacturer's Suggested Retail price excludes destination freight charge, tax, title, license, dealer fees and optional equipment. Destination freight charge is $995 for 2014 Tahoe, 2014 SS, 2014 Corvette Coupe and 2014 Corvette Convertible.
***The Manufacturer's Suggested Retail Price excludes tax, title, license, dealer fees and optional equipment. Includes destination freight charge and gas guzzler tax.