OnStar Member Stories & Support | New Roads

You are currently viewing Chevrolet.com (United States). Close this window to stay here or choose another country to see vehicles and services specific to your location.

Close

2020-07-06 | Chevy New Roads Magazine

Safety on Your Side

OnStar Members have added peace of mind knowing that a specially trained Advisor is ready to help 24/7.

 

One of the most helpful safety and security features available in Chevrolet vehicles is OnStar,®† which has provided a human connection and help in critical situations for over 20 years. 

 

If you’re involved in a crash, OnStar Automatic Crash Response can connect you to an Emergency-Certified Advisor who can contact help even if you can’t ask for it. In addition, Advisors can use critical crash information to let first responders know about possible injuries, ensuring you get the help you need. As these Member stories attest, it’s a welcome comfort when the unexpected happens. 

 

Read on for real stories of how OnStar’s technology directed help to Chevrolet drivers involved in crashes. And #BeSafeOutThere.

Advisors

OnStar Advisors are the heart of everything OnStar does. They’re the reassuring human voice that’s there for you, 24/7.

Automatic Crash Response

If you’re in a crash, built-in vehicle sensors can automatically connect an OnStar Advisor to your vehicle.

Crisis Assist

In the event of severe weather, a natural disaster, or other crisis, OnStar Advisors can provide critical assistance.

Awareness Communications

The OnStar Guardian app brings Mobile Crash Response to any vehicle so you and your loved ones can receive help in a crash.

Stolen Vehicle Assistance

If your vehicle is stolen, OnStar can help locate your vehicle and work with local authorities to help recover it.

Advisors

OnStar Advisors are the heart of everything OnStar does. They’re the reassuring human voice that’s there for you, 24/7.

Automatic Crash Response

If you’re in a crash, built-in vehicle sensors can automatically connect an OnStar Advisor to your vehicle.

Crisis Assist

In the event of severe weather, a natural disaster, or other crisis, OnStar Advisors can provide critical assistance.

Awareness Communications

The OnStar Guardian app brings Mobile Crash Response to any vehicle so you and your loved ones can receive help in a crash.

Stolen Vehicle Assistance

If your vehicle is stolen, OnStar can help locate your vehicle and work with local authorities to help recover it.

Here’s how Chevrolet and OnStar work
together to look out for owners.

Crashed into a Creek

Jennifer Allen was ready to kick off her Fourth of July weekend when her drive to Great Falls, Montana, took a turn for the worse. Momentarily distracted by an itch on her foot, Allen began to veer off the road before losing control of her Chevy Colorado and crashing into a creek. “I pulled the wheel to the left to try to get back on the road, but I overcorrected and flew over the side,” Allen recalls. 

 

Because she was in a rural area of Montana, Allen didn’t know how anyone would find her—until she heard the voice of an OnStar Emergency-Certified Advisor, who requested an ambulance be sent to her location. “It was a scary situation,” Allen says. “It was really a great comfort when that OnStar Advisor said, ‘We’re here. We know where you are, and we’ll get emergency vehicles to you.’”

 

BACK TO TOP

Fast Response After a High-speed Crash

David and Cheryl Roberts were on the road to Granbury, Texas, to celebrate David’s birthday, but their journey was cut short. As they were driving on the highway, a truck made a U-turn directly in front of their Chevrolet Tahoe. David recalls, “It was 60 to zero in about the blink of an eye.”

 

The resulting crash caused David to black out, but Cheryl was comforted by the voice of an OnStar Advisor. “As soon as the vehicle stopped, OnStar came on, giving us calm reassurance that they knew what was going on and they were sending help,” she says. “And within a matter of minutes we had EMS on the scene. Without OnStar, I think we’d have been very panicked. That voice calmed the whole situation down.”

BACK TO TOP

A Lifelong Commitment to OnStar

Teresa Moore’s drive home from work was completely normal until a pickup truck suddenly pulled out into the road in front of her. Moore’s Chevrolet Impala slammed into the truck’s passenger side at highway speed. “I don’t remember the impact. It must have knocked me out for a few seconds,” Moore says. But OnStar Automatic Crash Response had already detected the impact, and an Advisor had already called for help. “They said they had an ambulance on the way and they would stay with me until help arrived,” Moore adds. “The ambulance arrived in about six or seven minutes.”

 

Moore suffered multiple fractures—the bone below her knee was broken in 15 places—and required six surgeries after the crash, but has made an impressive recovery and now walks 5 miles a day. She says, “I am so thankful that OnStar was there for me so quickly. I would have felt alone.” And after that experience, Moore and her husband have made sure they always drive a vehicle with OnStar: “I’ve looked at other cars and thought, no, they don’t have OnStar.”

BACK TO TOP

 

STORY: JAKE HOLMES / PHOTOGRAPHY: JORDAN PAY / VIDEO: FORMER CO.

disc1

disc2

disc3

disc4

disc5

disc6

disc7

disc8

disc9

*The Manufacturer's Suggested Retail Price excludes destination freight charge, tax, title, license, dealer fees and optional equipment. Click here to see all Chevrolet vehicles' destination freight charges.

  • See onstar.com for details and limitations. Services vary by model. Service plan required.

  • OnStar plan, working electrical system, cell reception and GPS signal required. OnStar links to emergency services. Not all vehicles may transmit all crash data. See onstar.com for details and limitations.

  • Certified by the International Academies of Emergency Dispatch.

  • OnStar plan, working electrical system, cell reception and GPS signal required. OnStar links to emergency services. Not all vehicles may transmit all crash data. See onstar.com for details and limitations.

  • OnStar plan, working electrical system, cell reception, and GPS signal required. OnStar links to emergency services. See onstar.com for coverage map, details, and system limitations.

  • Available on select Apple and Android devices. Mobile Crash Response services are intended for use in vehicles only and can connect automatically on Android devices only. Service availability, features and functionality vary by device and software version. Active service plan, OnStar Guardian service plan add-on, cell reception, GPS signal, and device data connection required. Terms, limitations and restrictions apply. Device permissions are required for app to operate properly. OnStar links to emergency services. Device and app may not transmit all crash data. Roadside service provided by Allstate Roadside Services for vehicles only, towing services have additional fees. See onstar.com for details and limitations.

  • Requires paid plan, working electrical system, cell reception, GPS signal, armed GM factory-installed theft-deterrent system, contact method on file and enrollment to receive alerts. Additional messaging and data rates may apply. Services are intended to assist with vehicle recovery and do not prevent theft or protect against damage or loss. See onstar.com for details and limitations.

  • Certified by the International Academies of Emergency Dispatch.

  • OnStar plan, working electrical system, cell reception and GPS signal required. OnStar links to emergency services. Not all vehicles may transmit all crash data. See onstar.com for details and limitations.

  • The Manufacturer's Suggested Retail Price excludes destination freight charge, tax, title, license, dealer fees and optional equipment. Click here to see all Chevrolet vehicles' destination freight charges.

  • EPA estimated with 3.6L V6 engine.

  • EPA estimated with 3.6L V6 engine.

  • Cargo and load capacity limited by weight and distribution.

  • Chevrolet Infotainment System functionality varies by model. Full functionality requires compatible Bluetooth and smartphone, and USB connectivity for some devices.

  • Vehicle user interface is a product of Apple and its terms and privacy statements apply. Requires compatible iPhone and data plan rates apply. Apple CarPlay is a trademark of Apple Inc. Siri, iPhone and iTunes are trademarks of Apple Inc., registered in the U.S. and other countries.

  • Always use seat belts and child restraints. Children are safer when properly secured in a rear seat in the appropriate child restraint. See the Owner's Manual for more information.

     

  • Model year 2018 and newer vehicles include: 1 month of OnStar Safety & Security Plan and 1 month of Chevrolet Connected Services which include navigation services, Remote Access Plan and 1 month or 3 gigabytes of 4G LTE data (whichever comes first) from vehicle delivery date. Services are subject to user terms and limitations. Visit onstar.com for more details. Data plans offered by AT&T. Availability subject to change.

  • EPA-estimated 53-mile range based on 106 MPGe combined city/highway (electric); 367-mile extended range based on 42 MPG combined city/highway (gas). Your actual range may vary based on several factors, including temperature, terrain and driving technique.

  • Requires available Performance Exhaust or Z51 Performance Package.

  • Requires available Performance Exhaust or Z51 Performance Package.

  • If you decide to continue service after your trial, your selected subscription plan will automatically renew thereafter. You will be charged at then-current rates. Fees and taxes apply. To cancel you must call SiriusXM at 1-866-635-2349. See SiriusXM Customer Agreement for complete terms at siriusxm.com. All fees and programming subject to change. ©2018 Sirius XM Radio Inc. All rights reserved.

  • The Manufacturer's Suggested Retail Price excludes destination freight charge, tax, title, license, dealer fees and optional equipment. Click here to see all Chevrolet vehicles' destination freight charges.

  • Does not detect people or items. Always check rear seat before exiting.

  • Vehicle user interface is a product of Google, and its terms and privacy statements apply. Requires the Android Auto app on Google Play and an Android compatible smartphone running Android (TM) 5.0 Lollipop or higher. Data plan rates apply. Android Auto is a trademark of Google LLC.

  • Service varies with conditions and location. Requires active service plan and paid AT&T Data plan. See onstar.com for details and limitations.

  • Premier shown seats seven. Standard on L, LS. Available on LT.

  • EPA-estimated with available 3.6L engine (FWD).

  • The system wirelessly charges one mobile device. Some devices require an adaptor or back cover. To check for phone or other device compatibility, visit my.chevrolet.com/learn for details.

  • 910 lb.-ft. @ 1600 rpm with available Duramax 6.6L Turbo-Diesel V8.

  • Read the vehicles Owner's Manual for more important feature limitations and information.

  • Always use seat belts and child restraints. Children are safer when properly secured in a rear seat in the appropriate child restraint. See the Owner’s Manual for more information.

  • Chevrolet Infotainment System functionality varies by model. Full functionality requires compatible Bluetooth and smartphone, and USB connectivity for some devices.

  • Vehicle user interface is a product of Apple and its terms and privacy statements apply. Requires compatible iPhone and data plan rates apply. Apple CarPlay is a trademark of Apple Inc. Siri, iPhone and iTunes are trademarks of Apple Inc., registered in the U.S. and other countries.

  • Read the vehicle Owner's Manual for more important feature limitations and information.

  • Always use seat belts and child restraints. Children are safer when properly secured in a rear seat in the appropriate child restraint. See your vehicle Owner’s Manual for more information.

  • Connected services include navigation services and Remote Access Plan. Services subject to Terms and limitations. Certain services require working electrical system, cell reception, and GPS signal. OnStar links to emergency services.  See onstar.com for details. Availability subject to change.

  • Connected services include navigation services and Remote Access Plan. Services subject to Terms and limitations. Certain services require working electrical system, cell reception, and GPS signal. OnStar links to emergency services.  See onstar.com for details. Availability subject to change.

  • EPA-estimated MPG city/highway: Sonic Sedan with 6-speed manual transmission 27/38; with 6-speed automatic transmission 26/34; Sonic Hatchback with 6-speed manual transmission 26/35; with 6-speed automatic transmission 26/34.

  • Your actual range may vary based on several factors, including temperature, terrain, battery age, and how you use and maintain your vehicle.

  • Read your vehicle Owner's Manual for important feature limitations and information.

  • Certain features require a SiriusXM subscription and the Chevrolet Connected Access plan. See siriusxm.com and onstar.com for details and limitations.

  • Do not use summer-only tires in winter conditions, as it would adversely affect vehicle safety, performance and durability. Use only GM-approved tire and wheel combinations. Unapproved combinations may change the vehicle’s performance characteristics. For important tire and wheel information, go to my.chevrolet.com/learnAbout/chevrolettires or see your dealer.

  • Premier shown seats seven. Standard on L, LS. Available on LT.

  • Read the vehicle Owner’s Manual for more important feature limitations and information.

  • Read the vehicle Owner’s Manual for important feature limitations and information.

  • Standard on all trims:  Automatic Emergency Braking, Lane Keep Assist with Lane Departure Warning, Forward Collision Alert, Front Pedestrian Braking, Following Distance Indicator, Intellibeam Headlamps. Read the vehicle Owner’s Manual for more important feature limitations and information.

  • Read the vehicle Owner's Manual for more important feature limitations and information.

  • Vehicle user interface is a product of Google, and its terms and privacy statements apply. Requires the Android Auto app on Google Play and an Android compatible smartphone running Android(TM) 5.0 Lollipop or higher. Data plan rates apply. Android Auto is a trademark of Google LLC.

     

  • Always use seat belts and child restraints.  Children are safer when properly secured in a rear seat in the appropriate child restraint.  See the Owner's Manual for more information.

  • Read the vehicles Owner's Manual for more important feature limitations and information.

  • Chevrolet Infotainment 3 System functionality varies by model. Full functionality requires compatible Bluetooth and smartphone, and USB connectivity for some devices.

  • Read the vehicles Owner's Manual for more important feature limitations and information.

  • On LS models with available front-row split-bench seat.

  • Chevrolet Infotainment System functionality varies by model. Full functionality requires compatible Bluetooth and smartphone, and USB connectivity for some devices.

  • Read the Owner's Manual for important feature limitations and information.

  • Chevrolet Infotainment System functionality varies by model. Full functionality requires compatible Bluetooth and smartphone, and USB connectivity to some devices.

  • Read the Owner's Manual for important feature limitations and information.

  • Read the Owner's Manual for important feature limitations and information.

  • Rear Cross Traffic Alert, Rear Park Assist and Lane Change Alert with Side Blind Zone Alert. Read the vehicle Owner’s Manual for important feature limitations and information.

  • Requires AWD and 3.6L engine. Before you buy a vehicle or use it for trailering, carefully review the Trailering section of the Owner’s Manual. The weight of passengers, cargo and options or accessories may reduce the amount you can tow.

  • Read the vehicle Owner's Manual for more important feature limitations and information.

  • Chevrolet Infotainment System functionality varies by model. Full functionality requires compatible Bluetooth and smartphone, and USB connectivity for some devices.

  • Standard on Extended Cab and 2WD Crew Cab Short Box models.

  • Standard on 2WD Crew Cab Long Box and 4WD Crew Cab models.

  • Available on Extended Cab models

  • Available on Crew Cab models

  • Read the vehicle owner's manual for important feature limitations and information.

  • Equipment from independent suppliers is not covered by the GM New Vehicle Limited Warranty. GM is not responsible for the safety or quality of independent supplier alterations.

  • Read the vehicle Owner's Manual for important feature limitations and information.

  • To avoid the risk of injury, never use Recovery Hooks to tow a vehicle. For more information, see the Recovery Hooks section of your Owner's Manual.

  • The system wirelessly charges one compatible mobile device. Some phones have built-in wireless charging technology and others require a special adaptor/back cover. To check for phone or other device compatibility, see my.chevrolet.com/learn or consult your carrier.

  • Read the vehicle Owner’s Manual for important feature limitations and information.

     

  •  

    Read the vehicle Owner’s Manual for important feature limitations and information.

  • To avoid the risk of injury, never use Recovery Hooks to tow a vehicle. For more information, see the Recovery Hooks section of your Owner's Manual.

  • The system wirelessly charges one compatible mobile device. Some phones have built-in wireless charging technology and others require a special adaptor/back cover. To check for phone or other device compatibility, see my.chevrolet.com/learn or consult your carrier.

  • Chevrolet Infotainment System functionality varies by model. Full functionality requires compatible Bluetooth and smartphone, and USB connectivity for some devices.

  • Go to my.chevrolet.com/learnAbout/bluetooth to find out which phones are compatible with the vehicle. Full Bluetooth feature functionality varies by device, model and software version.

  • Vehicle user interface is a product of Apple and its terms and privacy statements apply. Requires compatible iPhone and data plan rates apply. Apple CarPlay is a trademark of Apple Inc. Siri, iPhone and Apple Music are trademarks of Apple Inc., registered in the U.S. and other countries.

  • Vehicle user interface is a product of Google and its terms and privacy statements apply. Requires the Android Auto app on Google Play and an Android compatible smartphone running Android™ 5.0 or higher. Data plan rates apply. Android Auto is a trademark of Google LLC.

  • Read the vehicle Owner’s Manual for important feature limitations and information.

  • Always use safety belts and child restraints. Children are safer when properly secured in a rear seat in the appropriate child restraint. See the Owner’s Manual for more information. 

  • Read the vehicle Owner's Manual for important feature limitations and information.

  • Chevrolet Infotainment System functionality varies by model. Full functionality requires compatible Bluetooth and smartphone, and USB connectivity for some devices.

  • Chevrolet Infotainment System functionality varies by model. Full functionality requires compatible Bluetooth and smartphone, and USB connectivity for some devices. Map Coverage available in the United States, Puerto Rico and Canada.

  • Read the vehicle Owner’s Manual for important feature limitations and information.

  • Requires available 3.6L engine and Trailering Package. Before you buy a vehicle or use it for trailering, carefully review the Trailering section of the Owner’s Manual. The weight of passengers, cargo and options or accessories may reduce the amount you can tow

  • Requires available 3.6L engine and Trailering Package. Before you buy a vehicle or use it for trailering, carefully review the Trailering section of the Owner’s Manual. The weight of passengers, cargo and options or accessories may reduce the amount you can tow

  • Requires available 3.6L engine and Trailering Package. Before you buy a vehicle or use it for trailering, carefully review the Trailering section of the Owner’s Manual. The weight of passengers, cargo and options or accessories may reduce the amount you can tow.

  • Chevy Safety Assist: Automatic Emergency Braking, Lane Keep Assist with Lane Departure Warning, Forward Collision Alert, Front Pedestrian Braking, Following Distance Indicator and IntelliBeam. Read the vehicle Owner’s Manual for more important feature limitations and information.

  • Vehicle user interface is a product of Apple and its terms and privacy statements apply. Requires compatible iPhone and data plan rates apply. Apple CarPlay is a trademark of Apple Inc. Siri, iPhone and Apple Music are trademarks of Apple Inc., registered in the U.S. and other countries.

  • Vehicle user interface is a product of Google and its terms and privacy statements apply. Requires the Android Auto app on Google Play and an Android compatible smartphone running Android 5.0 or higher. Data plan rates apply. Android, Android Auto, Google, Google Play and other marks are trademarks of Google LLC.

  • Read the vehicle Owner's Manual for important feature limitations and information.

  • Always use safety belts and child restraints. Children are safer when properly secured in a rear seat in the appropriate child restraint. See the Owner’s Manual for more information.  

  • Vehicle user interface is a product of Google and its terms and privacy statements apply. Requires the Android Auto app on Google Play and an Android compatible smartphone running Android 5.0 or higher. Data plan rates apply. Android Auto is a trademark of Google LLC.

  • Vehicle user interface is a product of Apple and its terms and privacy statements apply. Requires compatible iPhone and data plan rates apply. Apple CarPlay is a trademark of Apple Inc. Siri, iPhone and Apple Music are trademarks of Apple Inc., registered in the U.S. and other countries.

  • Always use seat belts and child restraints. Children are safer when properly secured in a rear seat in the appropriate child restraint. See your vehicle Owner’s Manual for more information.

  • Read the vehicle Owner's Manual for important feature limitations and information.

  • Standard on Extended Cab and 2WD Crew Cab Short Box models.

  • Standard on 2WD Crew Cab Long Box and 4WD Crew Cab models.

  • Available on Extended Cab models.

  • Available on Crew Cab models.

  • The Manufacturer's Suggested Retail Price excludes destination freight charge, tax, title, license, dealer fees and optional equipment. Click here to see all Chevrolet vehicles' destination freight charges.

|