You are currently viewing Chevrolet.com (United States). Close this window to stay here or choose another country to see vehicles and services specific to your location.

Continue
Close
Support Home Vehicle Support OnStar Dealership Service Account Shopping
Back to Orders & Returns

How To How to exchange or return a part or accessory

Explore GM’s policy on parts or accessory exchanges, see if your purchased items are eligible for return and learn about core charge refunds.

Return or exchange parts or accessories for your Chevrolet

GM Genuine Parts, ACDelco parts or Chevrolet accessories purchased online and shipped directly to you or picked up at a dealer may be returned under the conditions outlined below. If your purchased part(s) or accessory meet these conditions, you must contact or visit the selling dealer to start a return or exchange.

 

To be eligible for a return or exchange, the item(s):

 

  • Must be returned to the selling dealership within 30 days of receipt
  • Must be in original condition (i.e., new and unused), and returned with all parts, components, instructions and in the original shipping container

 

Please be advised:

 

  • Batteries, EV Chargers and Electrical Parts are not returnable
  • All returns and exchanges are subject to seller dealership inspection
  • Sellers reserve the right to refuse the return or exchange of any parts or accessories that have been opened, unsealed or used in any manner, or that do not meet the above criteria
  • Parts
  • Accessories

Core charge & core return

Certain automotive parts can be recycled and remanufactured for future use. These parts have a “core charge” that is used as a deposit on the portion of the part that can be reused to encourage its return. When the recyclable component from your old part is returned to us and passes inspection, the charge is refunded to you.

 

To receive your core charge refund:

 

  • For Ship-to-Home parts, visit https://acdelcocorerefund.com and follow the instructions to complete your return and refund request
  • For Pickup orders or parts installed at a Dealer, you must return the part(s) to the same Dealer where purchased/installed

 

Note: Full core rebate is paid only if the core passes inspection and is as complete as the product provided, missing no parts and returned in the ACDelco box the new part was received in. Make sure to drain all liquids and place it in a plastic bag to avoid leakage during the return process. The core return must be received within 6 months of the purchase date of your new or remanufactured unit. We reserve the right to reject the core return if the part is not properly packaged.

 

For shopping and returns support, please call (844) 847-1118.

Chevrolet accessories exchanges

In the event you received an incorrect or damaged accessory, please contact your seller first before calling shopping support at (844) 847-1118 to do one of the following:

 

  • Coordinate an exchange with the seller for the correct accessory
  • Refund shipping
  • Refund the order

GM store returns & exchanges

If you purchased accessories from the GM Company Store, you can start the return or exchange process online:

 

  1. Navigate to Start a Return or Exchange page
  2. Enter your order number
  3. Enter email address, phone number or ZIP code associated with your order
  4. Click Start a Return button

 

The system will then search for your order and provide instructions for your return or exchange.

For your security, please don’t include personal info such as phone number, address or credit card details.

Related links and resources
How to track your parts or accessories order

Q&As

I returned my part or accessory – how do I get my points refunded?

Your GM Rewards* points will be returned to your account once the product return has been confirmed by the seller. Should you need assistance obtaining the point refund, please contact shopping support at (844) 847-1118.

Why do the prices for parts vary?

Orders are fulfilled by our network of third-party sellers. Each seller that participates is independently owned and operated, and sets their own prices for the services and parts that they offer. Once you select a seller, you will see their price for the item displayed.

Looking for something else?

Need more help?

Communicate with one of our specialists.
Contact Us

To find out if your vehicle has this feature, contact your dealer or refer to your vehicle’s equipment list. Please check your Owner’s Manual for more information about features.