About About Your OnStar Guardian App Mobile Crash Response

Mobile Crash Response is a key safety service in the OnStar® Guardian™ App. It can detect a crash, and an OnStar Emergency-Certified Advisor can call to assist the Member.


How It Works

Mobile Crash Response is a key safety service of the OnStar® Guardian™ app. It can use the built-in sensors in a smartphone to detect a crash. When a crash occurs, the app alerts an OnStar Emergency-Certified Advisor, who can call the Member to help them and contact First Responders.
 
Not only will the Advisor provide First Responders with important crash information — including the vehicle’s location — they can assess the situation, provide medical instruction, even contact family members. And they’ll stay on the line with the Member until help arrives.

 

A Member does not need to launch OnStar Guardian for the app to detect a crash. It can continuously run in the background as long as the user remains logged in and appropriate permissions are allowed.

 

Mobile Crash Response is available to anyone who has the app installed and an active subscription, no matter what make of car they drive or ride in. OnStar Guardian goes where the Member goes, whether they are the passenger or driver. The app can be used on Apple and Android devices.

 

In a crash situation, Android users will be automatically connected to an OnStar Advisor, even if they cannot reach the phone. Apple users will receive a call that they have to answer to be connected with the Advisor.



Related Links and Resources


Q&As

Is the OnStar Guardian app still working if I don’t see a notification on the app?

Once you’re logged into the OnStar Guardian App, it will remain active and functional in the background until you log out, even if you close the app. If you don’t see notifications while on your drive, then once the vehicle is in a parked state, you must enable notifications for the Guardian app in the system preferences on your device.


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  • U.S. and Canada only. Available on select Apple and Android devices. Mobile Crash Response services are intended for use in select vehicles only and can connect automatically on Android devices only. Service coverage varies with conditions and location. Service availability, features and functionality vary by device and software version. OnStar Guardian service plan (stand-alone plan, add-on plan or plan that includes the service), cell reception, GPS signal and device data connection required. Terms apply. Device permissions are required for app to operate properly. OnStar links to emergency services. Device and app may not transmit all crash data. Check here for details and limitations. Pricing and availability subject to change. You may cancel at any time by calling 1.888.4ONSTAR (1.888.466.7827).

  • Certified by the International Academies of Emergency Dispatch.®

  • Service is designed to locate compatible smartphones. Functionality varies by mobile device and plan. Data rates may apply. Terms and limitations apply. See onstar.com for details.

  • The Manufacturer's Suggested Retail Price excludes destination freight charge, tax, title, license, dealer fees and optional equipment. Click here to see all Chevrolet vehicles' destination freight charges.

  • Cargo and load capacity limited by weight and distribution.

  • Chevrolet Infotainment System functionality varies by model. Full functionality requires compatible Bluetooth and smartphone, and USB connectivity for some devices.

  • Vehicle user interface is a product of Apple and its terms and privacy statements apply. Requires compatible iPhone and data plan rates apply. Apple CarPlay is a trademark of Apple Inc. Siri, iPhone and iTunes are trademarks of Apple Inc., registered in the U.S. and other countries.

  • Always use seat belts and child restraints. Children are safer when properly secured in a rear seat in the appropriate child restraint. See the Owner's Manual for more information.

     

  • The Manufacturer's Suggested Retail Price excludes destination freight charge, tax, title, license, dealer fees and optional equipment. Click here to see all Chevrolet vehicles' destination freight charges.

  • Does not detect people or items. Always check rear seat before exiting.

  • Vehicle user interface is a product of Google, and its terms and privacy statements apply. Requires the Android Auto app on Google Play and an Android compatible smartphone running Android (TM) 5.0 Lollipop or higher. Data plan rates apply. Android Auto is a trademark of Google LLC.

  • Service varies with conditions and location. Requires active service and paid AT&T data plan. Visit onstar.com for details and limitations.

  • EPA-estimated MPG city/highway: Sonic Sedan with 6-speed manual transmission 27/38; with 6-speed automatic transmission 26/34; Sonic Hatchback with 6-speed manual transmission 26/35; with 6-speed automatic transmission 26/34.

  • Equipment from independent suppliers is not covered by the GM New Vehicle Limited Warranty. GM is not responsible for the safety or quality of independent supplier alterations.

  • Read the vehicle Owner's Manual for important feature limitations and information.

  • To avoid the risk of injury, never use Recovery Hooks to tow a vehicle. For more information, see the Recovery Hooks section of your Owner's Manual.

  • Read the vehicle Owner’s Manual for important feature limitations and information.

     

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    Read the vehicle Owner’s Manual for important feature limitations and information.

  • To avoid the risk of injury, never use Recovery Hooks to tow a vehicle. For more information, see the Recovery Hooks section of your Owner's Manual.

  • Premier shown seats seven. Standard on L, LS. Available on LT.

  • Read the vehicle Owner’s Manual for important feature limitations and information.

  • Chevrolet Infotainment System functionality varies by model. Full functionality requires compatible Bluetooth and smartphone, and USB connectivity for some devices.

  • Includes Automatic Emergency Braking, Front Pedestrian Braking, Lane Keep Assist with Lane Departure Warning, Forward Collision Alert, IntelliBeam automatic high beams on/off, Following Distance Indicator.  Read the vehicle Owner’s Manual for more important feature limitations and information.

  • Read the vehicle Owner’s Manual for important feature limitations and information.

  • The system wirelessly charges one compatible mobile device. Some devices require an adaptor or back cover. To check for phone or other device compatibility, visit my.chevrolet.com/learn for details.

  • Third row power folding seat feature is subject to limited availability.

  • Always use safety belts and child restraints. Children are safer when properly secured in a rear seat in the appropriate child restraint. See the Owner’s Manual for more information. 

  • Read the vehicle Owner's Manual for important feature limitations and information.

  • Chevrolet Infotainment System functionality varies by model. Full functionality requires compatible Bluetooth and smartphone, and USB connectivity for some devices.

  • Chevrolet Infotainment System functionality varies by model. Full functionality requires compatible Bluetooth and smartphone, and USB connectivity for some devices. Map Coverage available in the United States, Puerto Rico and Canada.

  • Read the vehicle Owner’s Manual for important feature limitations and information.

  • Requires available 3.6L engine and Trailering Package. Before you buy a vehicle or use it for trailering, carefully review the Trailering section of the Owner’s Manual. The weight of passengers, cargo and options or accessories may reduce the amount you can tow

  • Requires available 3.6L engine and Trailering Package. Before you buy a vehicle or use it for trailering, carefully review the Trailering section of the Owner’s Manual. The weight of passengers, cargo and options or accessories may reduce the amount you can tow

  • Requires available 3.6L engine and Trailering Package. Before you buy a vehicle or use it for trailering, carefully review the Trailering section of the Owner’s Manual. The weight of passengers, cargo and options or accessories may reduce the amount you can tow.

  • Chevy Safety Assist: Automatic Emergency Braking, Lane Keep Assist with Lane Departure Warning, Forward Collision Alert, Front Pedestrian Braking, Following Distance Indicator and IntelliBeam. Read the vehicle Owner’s Manual for more important feature limitations and information.

  • Vehicle user interface is a product of Apple and its terms and privacy statements apply. Requires compatible iPhone and data plan rates apply. Apple CarPlay is a trademark of Apple Inc. Siri, iPhone and Apple Music are trademarks of Apple Inc., registered in the U.S. and other countries.

  • Vehicle user interface is a product of Google and its terms and privacy statements apply. Requires the Android Auto app on Google Play and an Android compatible smartphone running Android 5.0 or higher. Data plan rates apply. Android, Android Auto, Google, Google Play and other marks are trademarks of Google LLC.

  • Read the vehicle Owner's Manual for important feature limitations and information.

  • Always use safety belts and child restraints. Children are safer when properly secured in a rear seat in the appropriate child restraint. See the Owner’s Manual for more information.  

  • Vehicle user interface is a product of Google and its terms and privacy statements apply. Requires the Android Auto app on Google Play and an Android compatible smartphone running Android 5.0 or higher. Data plan rates apply. Android Auto is a trademark of Google LLC.

  • Vehicle user interface is a product of Apple and its terms and privacy statements apply. Requires compatible iPhone and data plan rates apply. Apple CarPlay is a trademark of Apple Inc. Siri, iPhone and Apple Music are trademarks of Apple Inc., registered in the U.S. and other countries.

  • Always use seat belts and child restraints. Children are safer when properly secured in a rear seat in the appropriate child restraint. See your vehicle Owner’s Manual for more information.

  • Read the vehicle Owner's Manual for important feature limitations and information.

  • Standard on Extended Cab and 2WD Crew Cab Short Box models.

  • Standard on 2WD Crew Cab Long Box and 4WD Crew Cab models.

  • Available on Extended Cab models.

  • Available on Crew Cab models.

  • Always use seat belts and child restraints.  Children are safer when properly secured in a rear seat in the appropriate child restraint.  See the Owner's Manual for more information.

  • Read the vehicles Owner's Manual for more important feature limitations and information.

  • Chevrolet Infotainment 3 System functionality varies by model. Full functionality requires compatible Bluetooth and smartphone, and USB connectivity for some devices.

  • The Manufacturer's Suggested Retail Price excludes destination freight charge, tax, title, license, dealer fees and optional equipment. Click here to see all Chevrolet vehicles' destination freight charges.

  • Includes Automatic Emergency Braking, Front Pedestrian Braking, Lane Keep Assist with Lane Departure Warning, Forward Collision Alert, IntelliBeam, and Following Distance Indicator. Read the vehicle Owner’s Manual for important feature limitations and information.

  • Vehicle user interface is a product of Apple and its terms and privacy statements apply. Requires compatible iPhone and data plan rates apply. Apple CarPlay, iPhone, Siri and Apple Music are trademarks of Apple Inc., registered in the U.S. and other countries.

  • Vehicle user interface is a product of Google and its terms and privacy statements apply. Requires the Android Auto app on Google Play and a compatible AndroidTM smartphone. Data plan rates apply. You can check which smartphones are compatible at g.co/androidauto/requirements. Android Auto is a trademark of Google LLC.

  • Read the vehicle Owner's Manual for more important feature limitations and information.

  • Chevrolet Infotainment System functionality varies by model. Full functionality requires compatible Bluetooth and smartphone, and USB connectivity for some devices.

  • Requires available Trailering Package.  Maximum trailering ratings are intended for comparison purposes only. Before you buy a vehicle or use it for trailering, carefully review the trailering section of the Owner’s Manual. The trailering capacity of your specific vehicle may vary. The weight of passengers, cargo and options or accessories may reduce the amount you can trailer.

  • Safety or driver assistance features are no substitute for the driver's responsibility to operate the vehicle in a safe manner. Read the vehicle Owner's Manual for important feature limitations and information.

  • Standard on all Traverse trims: Chevy Safety Assist includes Automatic Emergency Braking, Front Pedestrian Braking, Lane Keep Assist with Lane Departure Warning, Forward Collision Alert, IntelliBeam and Following Distance Indicator. Safety or driver assistance features are no substitute for the driver's responsibility to operate the vehicle in a safe manner. Read the vehicle Owner’s Manual for important feature limitations and information.

  • Vehicle user interface is a product of Apple and its terms and privacy statements apply. Requires compatible iPhone and data plan rates apply. Apple CarPlay, iPhone, Siri and Apple Music are trademarks of Apple Inc., registered in the U.S. and other countries. 

  • Vehicle user interface is a product of Google and its terms and privacy statements apply. Requires the Android Auto app on Google Play and a compatible Android smartphone. Data plan rates apply. You can check which smartphones are compatible at g.co/androidauto/requirements. Android, Google Play and Android Auto are trademarks of Google LLC.

  • Safety or driver assistance features are no substitute for the driver's responsibility to operate the vehicle in a safe manner. Read the vehicle Owner’s Manual for important feature limitations and information.

  • Standard on all Traverse trims: Chevy Safety Assist includes Automatic Emergency Braking, Front Pedestrian Braking, Lane Keep Assist with Lane Departure Warning, Forward Collision Alert, IntelliBeam and Following Distance Indicator. Safety or driver assistance features are no substitute for the driver's responsibility to operate the vehicle in a safe manner. Read the vehicle Owner’s Manual for important feature limitations and information.

  • Safety or driver assistance features are no substitute for the driver's responsibility to operate the vehicle in a safe manner. Read the vehicle Owner’s Manual for important feature limitations and information.

  • Standard on all Traverse trims: Chevy Safety Assist includes Automatic Emergency Braking, Front Pedestrian Braking, Lane Keep Assist with Lane Departure Warning, Forward Collision Alert, IntelliBeam and Following Distance Indicator. Safety or driver assistance features are no substitute for the driver's responsibility to operate the vehicle in a safe manner. Read the vehicle Owner’s Manual for important feature limitations and information.

  • Leather-appointed seating surfaces in front and second rows; third row is vinyl-covered.

  • Standard on all Traverse trims: Chevy Safety Assist includes Automatic Emergency Braking, Front Pedestrian Braking, Lane Keep Assist with Lane Departure Warning, Forward Collision Alert, IntelliBeam and Following Distance Indicator. Safety or driver assistance features are no substitute for the driver's responsibility to operate the vehicle in a safe manner. Read the vehicle Owner’s Manual for important feature limitations and information.

  • Safety or driver assistance features are no substitute for the driver's responsibility to operate the vehicle in a safe manner. Read the vehicle Owner’s Manual for important feature limitations and information.

  • Standard on all Traverse trims: Chevy Safety Assist includes Automatic Emergency Braking, Front Pedestrian Braking, Lane Keep Assist with Lane Departure Warning, Forward Collision Alert, IntelliBeam and Following Distance Indicator. Safety or driver assistance features are no substitute for the driver's responsibility to operate the vehicle in a safe manner. Read the vehicle Owner’s Manual for important feature limitations and information.

  • Chevrolet Infotainment System functionality varies by model. Full functionality requires compatible Bluetooth and smartphone, and USB connectivity for some devices.

  • Connected Navigation and Real-time Points of Interest (POI) only available on properly equipped vehicles. Requires paid plan or trial. Map coverage available in the United States, Puerto Rico and Canada. Visit onstar.com for details and limitations.

  • Safety or driver assistance features are no substitute for the driver's responsibility to operate the vehicle in a safe manner. Read the vehicle Owner’s Manual for important feature limitations and information.

  • Safety or driver assistance features are no substitute for the driver's responsibility to operate the vehicle in a safe manner. Read the vehicle Owner’s Manual for important feature limitations and information.

  • Standard on all Traverse trims: Chevy Safety Assist includes Automatic Emergency Braking, Front Pedestrian Braking, Lane Keep Assist with Lane Departure Warning, Forward Collision Alert, IntelliBeam and Following Distance Indicator. Safety or driver assistance features are no substitute for the driver's responsibility to operate the vehicle in a safe manner. Read the vehicle Owner’s Manual for important feature limitations and information.

  • Safety or driver assistance features are no substitute for the driver's responsibility to operate the vehicle in a safe manner. Read the vehicle Owner’s Manual for important feature limitations and information.

  • Third row power folding seat feature is subject to limited availability.

  • Safety or driver assistance features are no substitute for the driver’s responsibility to operate the vehicle in a safe manner.  Read the vehicle Owner’s Manual for important feature limitations and information.

  • To avoid the risk of injury, never use recovery hooks to tow a vehicle. For more information, see the Recovery Hooks section of your Owner's Manual.

  • The system wirelessly charges one compatible mobile device. Some phones have built-in wireless charging technology and others require a special adaptor/back cover. To check for phone or other device compatibility, visit my.chevrolet.com/learn or consult your carrier.

  • The Manufacturer's Suggested Retail Price excludes destination freight charge, tax, title, license, dealer fees and optional equipment. Click here to see all Chevrolet vehicles' destination freight charges.

  • Safety or driver assistance features are no substitute for the driver’s responsibility to operate the vehicle in a safe manner. Read the vehicle Owner’s Manual for important feature limitations and information.

  • To avoid the risk of injury, never use recovery hooks to tow a vehicle. For more information, see the Recovery Hooks section of your Owner’s Manual.

  • The system wirelessly charges one compatible mobile device. Some phones have built-in wireless charging technology and others require a special adaptor/back cover. To check for phone or other device compatibility, see my.chevrolet.com/learn or consult your carrier

  • Vehicle user interface is a product of Google, and its terms and privacy statements apply. Requires the Android Auto app on Google Play and a compatible Android™ smartphone. Data plan rates apply. You can check which smartphones are compatible at g.co/androidauto/requirements. Android Auto is a trademark of Google LLC.

  • The Manufacturer’s Suggested Retail Price excludes destination freight charge, tax, title, license, dealer fees and optional equipment. Click here to see all Chevrolet vehicles’ destination freight charges.

  • Always use seat belts and child restraints. Children are safer when properly secured in a rear seat in the appropriate child restraint. See your vehicle Owner’s Manual for more information.

  • Chevrolet Infotainment System functionality varies by model. Full functionality requires compatible Bluetooth and smartphone, and USB connectivity for some devices.

  • Safety or driver assistance features are no substitute for the driver's responsibility to operate the vehicle in a safe manner. Read the vehicle Owner's Manual for important feature limitations and information.

  • Do not use summer-only tires in winter conditions, as it would adversely affect vehicle safety, performance and durability. Use only GM-approved tire and wheel combinations. Unapproved combinations may change the vehicle’s performance characteristics. For important tire and wheel information, go to my.chevrolet.com/learnAbout/chevrolettires or see your dealer.

  • Chevrolet Infotainment System functionality varies by model. Full functionality requires compatible Bluetooth and smartphone, and USB connectivity for some devices.

  • Safety or driver assistance features are no substitute for the driver’s responsibility to operate the vehicle in a safe manner. Read the vehicle Owner’s Manual for important feature limitations and information.

  • Chevrolet Infotainment System functionality varies by model. Full functionality requires compatible Bluetooth and smartphone, and USB connectivity for some devices. Connected Navigation and Real-time Points of Interest (POI) only available on properly equipped vehicles. Requires paid plan or trial. Map coverage available in the United States, Puerto Rico and Canada. Visit onstar.com for details and limitations.

  • The Manufacturer’s Suggested Retail Price excludes destination freight charge, tax, title, license, dealer fees and optional equipment. Click here to see all Chevrolet vehicles’ destination freight charge.

  • Always pay attention while driving and when using Super Cruise for compatible roads. Do not use a hand-held device. Visit chevrolet.com/electric/super-cruise for compatible roads and full details.

  • Safety or driver assistance features are no substitute for the driver's responsibility to operate the vehicle in a safe manner. Read the vehicle Owner’s Manual for important feature limitations and information. Some camera views require available accessory camera and installation. Not compatible with all trailers. See your dealer for details.

  • Chevy Safety Assist includes Automatic Emergency Braking, Front Pedestrian Braking, Lane Keep Assist with Lane Departure Warning, Forward Collision Alert, IntelliBeam and Following Distance Indicator. Safety or driver assistance features are no substitute for the driver's responsibility to operate the vehicle in a safe manner. Read the vehicle Owner’s Manual for important feature limitations and information.

  • Safety or driver assistance features are no substitute for the driver’s responsibility to operate the vehicle in a safe manner. Read the vehicle’s owner’s manual for more important feature limitations and information.

  • Standard on Extended Cab and 2WD Crew Cab Short Box models.

  • Standard on 2WD Crew Cab Long Box and 4WD Crew Cab models.

  • Available on Extended Cab models.

  • Available on Crew Cab models.

  • The Manufacturer’s Suggested Retail Price includes destination freight charge. Tax, title, license, dealer fees and optional equipment not included.

  • Safety or driver assistance features are no substitute for the driver's responsibility to operate the vehicle in a safe manner. Read the vehicle Owner's Manual for important feature limitations and information.

  • Connected navigation and real-time points of interest only available on properly equipped vehicles. Device data connection required. Map coverage available in the U.S., Puerto Rico and Canada. See onstar.com for details and limitations

  • The Manufacturer's Suggested Retail Price excludes destination freight charge, tax, title, license, dealer fees and optional equipment. Click here to see all Chevrolet vehicles' destination freight charges.

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