How To How To How to Update Your SiriusXM Information

Difficulty Level: Novice  |  Time Required: 5 Minutes  |  Tools Required: None  |  Related Parts, Products, Services or Technology: SiriusXM subscription

Learn how to manage your SiriusXM® account, add a vehicle to your account and transfer SiriusXM® services from another vehicle. Additionally, find out what to do if SiriusXM® is not active or you’re not getting channels.  


Manage Your SiriusXM Account

Sign in to care.siriusxm.com to perform functions such as:

  • Update sign in information
  • Update contact information
  • Pay your bill
  • Add a radio
  • Add a streaming service
  • Update payment information

Add a Vehicle or Transfer Your Subscription

If you are a SiriusXM® subscriber and would like to add a new vehicle to your existing SiriusXM® account or transfer your services from a previous vehicle, visit siriusxm.com/transfer or call (855) 236-9236.  

For the vehicle you’re adding or transferring, be sure you have the VIN and radio ID (also known as an ESN or RID). To find your radio ID:
1. Tune your radio dial to channel 0.
2. The radio ID should display.

Note: You can also find your radio ID in My Account. See below for navigation instructions.

 

Note: Some SiriusXM® radios require you to press and hold down the SAT or ESN button or access your radio’s menu functions to display the ID. Refer to your vehicle’s Owner’s Manual for details.


To Find Your Radio ID in My Account

1. Go to Chevrolet.com.

2. Select the account icon.

Account Icon

3. Sign in to My Account.

4. Select the Plans & Services tab.

a. In the desktop view, the Plans & Services tab will appear on the left side of the screen.
b. In the mobile view, the Plans & Services tab will appear along the top of the screen. You may have to scroll left or right to see it. 

5. The radio ID will be located in the SiriusXM® section.

What to do if SiriusXM Is Not Active or You’re Not Getting Your Channels

If you have a trial or paid subscription but SiriusXM® isn’t active or you’re not getting your channels, try refreshing your Chevrolet Infotainment System.

 

If you are near your vehicle:

1. Call (855) MYREFRESH OR (855-697-3373). Just make sure your vehicle is turned on with a clear view of the sky.
-OR-
2. Visit siriusxm.com/refresh and then follow the steps.

 

If you are NOT near your vehicle:

1. Text the word “Refresh” to 77917.
2. You’ll receive a text with a link to start the refresh process.
3.  When you’re in front of your radio, select the link and follow the instructions.

Related Links and Resources


Q&As

Why is my SiriusXM account information incorrect?

If you have an active OnStar® or Connected Services plan, you can view your SiriusXM® subscription information, radio ID and more on My Account, under Plans & Services. If you don’t have an active OnStar or Connected Services plan, you’ll need to sign in to your account on the SiriusXM website.

 

There may be a delay between My Account and SiriusXM accounts. You can always look up your subscription status by signing in to your account on the SiriusXM website.

Do I need a subscription to use SiriusXM Radio?

Yes, a subscription is required. The Chevrolet Infotainment System is just the interface that allows you to access the channels. Most 2017 and newer models come with 3 months of SiriusXM® Satellite Radio standard. Go here for more information. 

Do I need to pair my phone to access my SiriusXM Satellite Radio?

No, SiriusXM®’s channels are satellite-based, so there is no need to pair your phone to use the feature. 

Is SiriusXM Travel Link included in the SiriusXM Satellite Radio subscription?

SiriusXM® Travel Link®† is included as part of the standard 90-day SiriusXM® Satellite Radio trial period. After the initial 90 days, SiriusXM Travel Link® must be added on to the SiriusXM® Satellite Radio subscription. Additional fees may apply.


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  •  

    Read the vehicle Owner’s Manual for important feature limitations and information.

  • To avoid the risk of injury, never use Recovery Hooks to tow a vehicle. For more information, see the Recovery Hooks section of your Owner's Manual.

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  • Read the vehicle Owner's Manual for important feature limitations and information.

  • Always use safety belts and child restraints. Children are safer when properly secured in a rear seat in the appropriate child restraint. See the Owner’s Manual for more information.  

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  • Read the vehicle Owner's Manual for important feature limitations and information.

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  • Always use seat belts and child restraints.  Children are safer when properly secured in a rear seat in the appropriate child restraint.  See the Owner's Manual for more information.

  • Read the vehicles Owner's Manual for more important feature limitations and information.

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  • Safety or driver assistance features are no substitute for the driver's responsibility to operate the vehicle in a safe manner. Read the vehicle Owner’s Manual for important feature limitations and information.

  • Standard on all Traverse trims: Chevy Safety Assist includes Automatic Emergency Braking, Front Pedestrian Braking, Lane Keep Assist with Lane Departure Warning, Forward Collision Alert, IntelliBeam and Following Distance Indicator. Safety or driver assistance features are no substitute for the driver's responsibility to operate the vehicle in a safe manner. Read the vehicle Owner’s Manual for important feature limitations and information.

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  • Safety or driver assistance features are no substitute for the driver's responsibility to operate the vehicle in a safe manner. Read the vehicle Owner’s Manual for important feature limitations and information.

  • Safety or driver assistance features are no substitute for the driver's responsibility to operate the vehicle in a safe manner. Read the vehicle Owner’s Manual for important feature limitations and information.

  • Standard on all Traverse trims: Chevy Safety Assist includes Automatic Emergency Braking, Front Pedestrian Braking, Lane Keep Assist with Lane Departure Warning, Forward Collision Alert, IntelliBeam and Following Distance Indicator. Safety or driver assistance features are no substitute for the driver's responsibility to operate the vehicle in a safe manner. Read the vehicle Owner’s Manual for important feature limitations and information.

  • Safety or driver assistance features are no substitute for the driver's responsibility to operate the vehicle in a safe manner. Read the vehicle Owner’s Manual for important feature limitations and information.

  • Safety or driver assistance features are no substitute for the driver’s responsibility to operate the vehicle in a safe manner.  Read the vehicle Owner’s Manual for important feature limitations and information.

  • To avoid the risk of injury, never use recovery hooks to tow a vehicle. For more information, see the Recovery Hooks section of your Owner's Manual.

  • The Manufacturer's Suggested Retail Price excludes destination freight charge, tax, title, license, dealer fees and optional equipment. Click here to see all Chevrolet vehicles' destination freight charges.

  • Safety or driver assistance features are no substitute for the driver’s responsibility to operate the vehicle in a safe manner. Read the vehicle Owner’s Manual for important feature limitations and information.

  • To avoid the risk of injury, never use recovery hooks to tow a vehicle. For more information, see the Recovery Hooks section of your Owner’s Manual.

  • The system wirelessly charges one compatible mobile device. Some phones have built-in wireless charging technology and others require a special adaptor/back cover. To check for phone or other device compatibility, see my.chevrolet.com/learn or consult your carrier

  • Vehicle user interface is a product of Google, and its terms and privacy statements apply. Requires the Android Auto app on Google Play and a compatible Android™ smartphone. Data plan rates apply. You can check which smartphones are compatible at g.co/androidauto/requirements. Android Auto is a trademark of Google LLC.

  • The Manufacturer’s Suggested Retail Price excludes destination freight charge, tax, title, license, dealer fees and optional equipment. Click here to see all Chevrolet vehicles’ destination freight charges.

  • Always use seat belts and child restraints. Children are safer when properly secured in a rear seat in the appropriate child restraint. See your vehicle Owner’s Manual for more information.

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  • Chevrolet Infotainment System functionality varies by model. Full functionality requires compatible Bluetooth and smartphone, and USB connectivity for some devices.

  • Safety or driver assistance features are no substitute for the driver’s responsibility to operate the vehicle in a safe manner. Read the vehicle Owner’s Manual for important feature limitations and information.

  • Chevrolet Infotainment System functionality varies by model. Full functionality requires compatible Bluetooth and smartphone, and USB connectivity for some devices. Connected Navigation and Real-time Points of Interest (POI) only available on properly equipped vehicles. Requires paid plan or trial. Map coverage available in the United States, Puerto Rico and Canada. Visit onstar.com for details and limitations.

  • The Manufacturer’s Suggested Retail Price excludes destination freight charge, tax, title, license, dealer fees and optional equipment. Click here to see all Chevrolet vehicles’ destination freight charge.

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  • Available on Extended Cab models.

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  • The Manufacturer’s Suggested Retail Price includes destination freight charge. Tax, title, license, dealer fees and optional equipment not included.

  • Safety or driver assistance features are no substitute for the driver's responsibility to operate the vehicle in a safe manner. Read the vehicle Owner's Manual for important feature limitations and information.

  • Connected navigation and real-time points of interest only available on properly equipped vehicles. Device data connection required. Map coverage available in the U.S., Puerto Rico and Canada. See onstar.com for details and limitations

  • The Manufacturer's Suggested Retail Price excludes destination freight charge, tax, title, license, dealer fees and optional equipment. Click here to see all Chevrolet vehicles' destination freight charges.