About About Your OnStar Guardian App: Emergency Services

The OnStar® Guardian™ App  provides Members with 24/7 access to Emergency Services - they have a specially trained OnStar Advisor ready to help them.


How it Works

With the OnStar Guardian app, a Member can get assistance with medical emergencies or personal safety situations in or out of any vehicle. An OnStar Emergency-Certified Advisor is ready to help 24/7. They can assist Members with situations such as panic attacks, allergic reactions, chest pains and more — even situations where they feel unsafe.

 

Pushing the red Emergency button in the OnStar Guardian app gives Members priority access to an Emergency-Certified Advisor. These Advisors are specially trained to assist during a medical emergency. They can also contact First Responders, providing them with your precise location. The Advisor will also stay on the line with the Member until help arrives.

 

OnStar Guardian can also be used when a Member feels they are in personal danger or an unsafe situation.

 

The Emergency button in OnStar Guardian can also be used to help others in need. If a Member witnesses an event such as a vehicle crash, they can act as a Good Samaritan and request help on another person’s behalf.

 

If you are in immediate danger, you should always call 911.



Related Links and Resources


Q&As

Is the OnStar Guardian app still working if I don’t see a notification on the app?

Once you’re logged into the OnStar Guardian app, it will remain active and functional in the background until you log out, even if you close the app. If you don’t see notifications while on your drive, then once the vehicle is in a parked state, you must enable notifications for the Guardian app in the system preferences on your device.


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Information on this page is specific to the Chevrolet models below. If your vehicle is not on the list or these instructions don't apply, then please see your Owner's Manual.

  • Avalanche 2010-2013
  • Aveo 2010-2011
  • Blazer 2018-2021
  • Bolt 2016-2021
  • Camaro 2010-2021
  • Caprice 2011-2017
  • Caprice Police Sport Vehicle 2012-2016
  • Captiva Sport Fleet 2012-2016
  • City Express 2015-2018
  • Colorado 2010-2021
  • Corvette 2010-2021
  • Cruze 2010-2019
  • Cruze Limited 2016
  • Equinox 2010-2021  
  • Express Cargo 2010-2021 
  • Express Commercial Cutaway 2010-2015 
  • Express Passenger 2010-2021 
  • HHR 2010 
  • Impala 2010-2021 
  • Impala Limited 2015-2016 
  • Impala Limited Police 2015-2016 
  • Impala Police 2010-2012 
  • Low Cab Forward 2019 
  • Malibu 2010-2021  
  • Silverado 1500/2500HD/3500HD 2010-2021  
  • Silverado 1500 custom Max Tow 2019
  • Silverado 1500 LD 2019 
  • Silverado 3500 Chassis Cab 2019 
  • Sonic 2011-2020  
  • Spark 2010-2021  
  • Spark EV 2014-2016 
  • SS 2013-2017  
  • Suburban 2010-2021  
  • Tahoe 2010-2021  
  • Tahoe Hybrid 2010-2013 
  • Trailblazer 2021  
  • Traverse 2010-2021  
  • Trax 2010-2021  
  • Volt 2010-2019
  • Avalanche 2010-2013
  • Aveo 2010-2011
  • Blazer 2018-2021
  • Bolt 2016-2021
  • Camaro 2010-2021
  • Caprice 2011-2017
  • Caprice Police Sport Vehicle 2012-2016
  • Captiva Sport Fleet 2012-2016
  • City Express 2015-2018
  • Colorado 2010-2021
  • Corvette 2010-2021
  • Cruze 2010-2019
  • Cruze Limited 2016
  • Equinox 2010-2021  
  • Express Cargo 2010-2021 
  • Express Commercial Cutaway 2010-2015 
  • Express Passenger 2010-2021 
  • HHR 2010 
  • Impala 2010-2021 
  • Impala Limited 2015-2016 
  • Impala Limited Police 2015-2016 
  • Impala Police 2010-2012 
  • Low Cab Forward 2019 
  • Malibu 2010-2021  
  • Silverado 1500/2500HD/3500HD 2010-2021  
  • Silverado 1500 custom Max Tow 2019
  • Silverado 1500 LD 2019 
  • Silverado 3500 Chassis Cab 2019 
  • Sonic 2011-2020  
  • Spark 2010-2021  
  • Spark EV 2014-2016 
  • SS 2013-2017  
  • Suburban 2010-2021  
  • Tahoe 2010-2021  
  • Tahoe Hybrid 2010-2013 
  • Trailblazer 2021  
  • Traverse 2010-2021  
  • Trax 2010-2021  
  • Volt 2010-2019
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