Answers to our most commonly asked questions about EV maintenance, recalls, and warranties.
Maintenance & Service
EV’s do not require oil changes, transmission flushes, engine belt and air filter replacements or spark plugs for you to service. With features like One Pedal Driving†, you can even see reduced wear on your brakes.
Your satisfaction and goodwill are important to your dealer and to Chevrolet. Normally, any concerns with the sales transaction or the operation of your vehicle will be resolved by your dealer's sales or service departments. The first step is to discuss your concern with a member of dealership management. Normally, concerns can be quickly resolved at that level. To locate a Chevrolet dealer, please visit the Chevrolet Dealer Locator.
The problem consists of two LG manufacturing defects (a torn anode tab and folded separator) that, in rare circumstances, can simultaneously present in a single battery cell in the LG battery module.
We are working aggressively with LG to adjust production to have replacement modules available as soon as possible.
General Motors warrants new or refurbished advanced propulsion batteries installed under this recall against defects in material or workmanship for the warranty coverage period of 8 Years/100,000 Miles (whichever comes first). GM will repair or replace the part, in its sole discretion, at no charge if the part fails due to a defect in material or workmanship during the warranty coverage period (Note: Labor is also covered if installed by a GM EV Dealer). This limited parts warranty begins at the time of installation.
GM will only begin replacing battery modules in customer vehicles when GM and LG are confident in the safety of LG’s product.
We are working aggressively to have replacement modules available as soon as possible. We understand that waiting can be frustrating. We will notify you through e-mail or direct mail when replacement parts are ready.
We are working to add information and update frequently asked questions regularly on this web site.
The Bumper-to-Bumper New Vehicle Limited Warranty covers vehicles registered in the U.S. from the date the vehicle is first delivered until it reaches 3 years or 36,000 miles, whichever occurs first. It covers all vehicle components if there is an issue due to defects in materials and/or workmanship. For further details, look in the Chevrolet Limited Warranty Manual under "What Is Covered" and "What Is Not Covered" or check out our Warranty Page.
Chevrolet vehicles are designed and built to resist corrosion. All body and sheet metal components are warranted against corrosion for the first 3 years/36,000 miles and rust-through protection lasts for the first 6 years or 100,000 miles, whichever comes first. Application of additional rust-inhibiting materials is neither necessary nor required under the Sheet Metal Coverage. Chevrolet makes no recommendations concerning the usefulness or value of such products. Application of after-manufacture rustproofing products may create an environment that reduces the corrosion resistance built into your vehicle. Repairs to correct damage caused by such applications are not covered under your New Vehicle Limited Warranty. See your Chevrolet dealer for terms of this limited warranty.
Chevrolet Protection offers a variety of plans that can help give you confidence and comfort you need to enhance your Chevrolet ownership experience. Click here for more information on Chevrolet Protection products.