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ELECTRIC VEHICLE FREQUENTLY ASKED QUESTIONS
Sales, Financing & Pricing
Why should I purchase an electric vehicle?
You can skip the gas station and enjoy additional perks like HOV lane access and zero tailpipe emissions. Charging your vehicle at home is convenient. You can plug in while you sleep and wake up to a full charge every day.1
  1. With available 240-volt charging. Requires professional installation. Actual charge times will vary based on battery condition, output of charge, vehicle settings, and outside temperature.
Is Chevrolet currently offering any incentives or Special Offers?
Incentive offers vary throughout the year. To see Chevrolet's national or regional incentives visit the Chevrolet Special Offers page or, to inquire about any potential local offers, visit the Chevrolet Dealer Locator.
Am I eligible for any state, local or utility incentives?
You may qualify for state, local or utility savings. Consult with your local utility providers and tax preparer for possible savings eligibility.
What are the different option packages and prices?
Because the available options and their prices vary from model to model, it's best to ask your dealer for the specifics. He or she will be glad to explain the options available for the model you're interested in. Or, you can create your ideal vehicle using the Build & Buy tool.
When can I place an order for next year's model?
Ask your local Chevrolet dealer for specifics about the model you're interested in. They will be glad to provide you with a schedule. To locate a Chevrolet dealer please visit the Chevrolet Dealer Locator.
How can I obtain additional information on a new Chevrolet before the vehicle is produced?
Most new Chevrolet launch vehicles have a link on their product page that allows consumers to sign up and receive email updates as additional information becomes available on the new launch vehicle.
How are trade-in values determined?
Your trade-in value is determined by the Dealer and could vary based on many factors, including mileage, the overall condition of your vehicle, the popularity of your vehicle and current regional market conditions. Check with your Dealer for details.
Can I purchase a Chevrolet directly from the factory?
No. However, you may order a vehicle from the factory through an authorized Chevrolet dealer. To locate a Chevrolet dealer please visit the Chevrolet Dealer Locator or create a custom order through the Build and Buy tool.
What types of vehicle financing are available through GM Financial?
Whether you want to lease or buy, your GM dealership and GM Financial have some smart ways to fit a new GM vehicle into your life and your budget. To view the range of GM Financial financing choices your dealership offers to qualified customers, visit GM Financial.
Product Features
What is Regen on Demand?
There is a paddle on the back of the steering wheel that allows you to engage regenerative braking for deceleration of the vehicle while putting more energy back into the battery, which can potentially increase your range. To activate, pull and hold the Regen on Demand1 paddle.
  1. Feature may be limited when the battery is cold or near full charge. Always use the brake pedal when you need to immediately stop. See the Owner’s Manual for details.
What is One Pedal Driving?
Press the One Pedal Driving1 button to activate, this mode allows you to drive with one pedal in most circumstances. It can bring the vehicle all the way to complete stop without touching the brake pedal, although you should always be ready to engage the brake. Once the One Pedal Driving button is pressed, it will stay active until you press it again, even between drives. This also helps store more energy in the battery for future use. You can use this mode at any speed.
  1. Feature may be limited when the battery is cold or near full charge. Always use the brake pedal when you need to immediately stop. See the Owner’s Manual for details.
What is Super Cruise?
Super Cruise1 is an available hands-free driving assistance feature for compatible roads. Working in tandem with Adaptive Cruise Control, Super Cruise uses precise, real-time positioning, cameras, sensors, and LiDAR map data to help detect curves in the road, making your long drives more comfortable. There are 200,000 plus miles of compatible roads in the US and Canada. If equipped, Bolt EUV includes 3 years of Super Cruise connectivity to support this functionality, after which a paid plan is required.
  1. Always pay attention while driving and when using Super Cruise for compatible roads. Do not use a hand-held device. Visit https://www.chevrolet.com/electric/super-cruise compatible roads and full details.
How can I obtain a conversion package on my Chevrolet vehicle?
Your local Chevrolet dealer should be able to assist you in finding the best conversion company to fit your needs and should be able to handle the details of having the conversion done to your vehicle. Go to the Chevrolet Dealer Locator to locate a Chevrolet dealer in your area.
What is OnStar®?
OnStar is an in-vehicle safety and security system designed to help protect you and your family and provide added peace of mind on the road. OnStar¹ is available on nearly every GM vehicle sold in the U.S. and Canada. With an active OnStar Safety & Security Plan, you get the following services:
  • Automatic Crash Response² with Injury Severity Prediction
  • Emergency Services, including a priority 24/7 connection to an OnStar Emergency Medical Dispatch-certified³ Advisor
  • Crisis Assist, in the event of severe weather, a natural disaster or other crisis
  • Stolen Vehicle Assistance⁴, including Remote Ignition Block, Stolen Vehicle Slowdown (if capable) and Theft Alarm Notification
  • Turn-by-Turn Navigation⁵ with Destination Download (if available)
  • Roadside Assistance⁶
You can visit onstar.com or your vehicle Owner Center to learn more about OnStar.
  1. OnStar plan, working electrical system, cell reception and GPS signal required. OnStar links to emergency services. See onstar.com for details and limitations.
  2. OnStar links to emergency services. Not all vehicles may transmit all crash data.
  3. Certified by the International Academies of Emergency Dispatch.
  4. Stolen Vehicle Assistance requires armed GM factory-installed theft-deterrent system, contact method on file and enrollment to receive alerts. Additional messaging and data rates may apply. Services are intended to assist with vehicle recovery and do not prevent theft or protect against damage or loss.
  5. Advisor based Turn-by-Turn Navigation is subject to Terms and limitations and varies by vehicle model. Map coverage available in U.S., Puerto Rico and Canada.
  6. Roadside services provided by Allstate Roadside Services for vehicles only. Limitations and restrictions apply.
What is Vehicle Diagnostics?
The Vehicle Diagnostics¹ service monitors your vehicle’s key operating systems and provides you with regular updates about your vehicle’s health, so that you can enjoy extra peace of mind when you’re on the road.

You can choose to receive a monthly email with a report on your vehicle’s key operating systems. With Diagnostic Alerts, you can set your preferences to receive real-time email or text message alerts about your vehicle’s health. The service also includes Proactive Alerts², which can predict potential maintenance needs with key vehicle components before they happen, and Dealer Maintenance Notification, which can notify your preferred dealer when it’s time to schedule regular maintenance.

Visit your vehicle Owner Center to learn more and enroll in Vehicle Diagnostics.
  1. Capabilities vary by model and service plan. Visit onstar.com for details and system limitations. Message and data rates may apply. Requires active service, email address on file and enrollment in Vehicle Diagnostics. Not all issues will deliver alerts. On-Demand Diagnostics requires a paid service plan.
  2. Proactive Alerts are designed to help predict specific types of issues based on information collected from the vehicle. Other factors may affect vehicle performance. Not all issues will deliver alerts. In certain scenarios, a Dealer service check may be required to confirm the accuracy of the Proactive Alerts.
What services and channels do I get with my SiriusXM trial subscription?
Most new and used vehicle trials include SiriusXM’s very best subscription package. It has the most channels and the most flexibility SiriusXM offers — and it’s all yours to enjoy during your trial. You’ll get every channel available on your satellite radio, plus you can listen on the app and online, and even at home on smart speakers, streaming media players, and other supported devices¹—so you can enjoy SiriusXM wherever you are. Here’s what’s included:
  • All kinds of ad-free music, sports talk and analysis, world-class news, comedy, and the biggest names in talk & entertainment, 24/7
  • Play-by-play NFL, MLB®, NBA, and NHL® plus every NASCAR® race
  • Xtra channels for every mood and occasion
  • SiriusXM video and on-demand programming to catch up on shows and performances you may have missed
  • All of SiriusXM’s premium programming, including Howard Stern channels and video, plus personalized recommendations to find more of what you love
  • Ad-free Pandora stations
  1. Not all features available on all devices.
What is SiriusXM with 360L?
SiriusXM with 360L¹ is the newest, most advanced entertainment experience ever offered in a Chevrolet. You get an unmatched variety of premium content plus new innovative features like personalized “For You” recommendations – making discovering new channels and shows easier than ever before.
  1. SiriusXM with 360L is only available on select models. Certain features of SiriusXM with 360L may not be available unless data is enabled in the vehicle; data charges may apply (charged separately) when your trial subscription ends.
Charging
Do most people charge at home?
More than 80% of charging happens at home. The easiest way to charge is at your home, overnight.
What are the different ways to charge?
Level 1 – Charge anywhere there’s a 3-prong outlet. This can give you enough to cover an average daily commute of 40 miles with an overnight charge1.

Level 2 – The fastest way to charge at home with a 240V outlet. Chevrolet offers a hassle-free 240V outlet installation provided by our exclusive provider Qmerit. This can cover an average daily commute of 40 miles in under 2 hours1, and lets you wake up to a full charge. Level 2 charging is also available at public charging stations.

DC Fast Charging – Offers accelerated charging while you’re away from home. This is available at public charging stations only. Use your energy assist feature in the myChevrolet app2 to find charging locations in the US.
  1. Actual charge times will vary based on battery condition, output of charger, vehicle settings and outside temperature.
  2. Available on select Apple and Android devices. Service availability, features and functionality vary by vehicle, device and the plan you are enrolled in. User terms apply. Device data connection required. See onstar.com for details and limitations.
How do I know if my vehicle is equipped for DC Fast Charging?
All 2022 Bolt EV and Bolt EUV’s have standard DC fast charging capability.
What is the Dual Level Charge Cord?
The Dual Level Charge Cord1 is a portable charger that has changeable wall plugs for both 120-volt level 1 charging and 240-volt level 2 charging. With the Dual Level Charge Cord, it eliminates the need to buy a separate charger for your home and a standalone charging stations are not required. This charger brings more versatility and even more convenience to charging – charge at home, at work, at a friend who only has a level-1. You can recharge while you sleep and wake up to full charge every day.
  1. Dual Level Charge Cord late availability on Bolt EV.
How do I find someone to install a home charging outlet for me?
Chevrolet has collaborated with Qmerit to provide home charging installers in your area to handle everything from outlet installation to pulling any necessary permits required by your city or state. Visit https://www.chevrolet.com/electric/charging/qmerit-charger-station-installers to find trusted, local installers in your area.
What is Energy Assist?
Energy Assist is part of the myChevrolet mobile app1 that 2022 Bolt EV and EUV owners receive up to 10 years of EV Access features to stay connected to their vehicle while on the go. Energy Assist features help you with planning road trips, finding charging stations with real-time availability, and initiating a charge session at participating stations. When your phone is connected to your vehicle, the app will monitor energy usage during your trip.
  1. Available on select Apple and Android devices. Service availability, features and functionality vary by vehicle, device and the plan you are enrolled in. User terms apply. Device data connection required. See onstar.com for details and limitations.
Warranty
What is the 100,000-Mile/8-year battery warranty?
Certain electric propulsion components on the Bolt EV and Bolt EUV are covered for 8 years or 100,000 miles, whichever comes first, including the high voltage battery.
What does the Bumper-to-Bumper Limited warranty cover?
The Bumper-to-Bumper New Vehicle Limited Warranty covers vehicles registered in the U.S. from the date the vehicle is first delivered until it reaches 3 years or 36,000 miles, whichever occurs first. It covers all vehicle components if there is an issue due to defects in materials and/or workmanship. For further details, look in the Chevrolet Limited Warranty Manual under "What Is Covered" and "What Is Not Covered."
Is my vehicle covered from rust, too?
Chevrolet vehicles are designed and built to resist corrosion. All body and sheet metal components are warranted against corrosion for the first 3 years/36,000 miles and rust-through protection lasts for the first 6 years or 100,000 miles, whichever comes first. Application of additional rust-inhibiting materials is neither necessary nor required under the Sheet Metal Coverage. Chevrolet makes no recommendations concerning the usefulness or value of such products. Application of after-manufacture rustproofing products may create an environment that reduces the corrosion resistance built into your vehicle. Repairs to correct damage caused by such applications are not covered under your New Vehicle Limited Warranty. See your Chevrolet dealer for terms of this limited warranty.
Does Chevrolet offer any service contracts for new or used vehicles?
Chevrolet Protection offers a variety of plans that can help give you confidence and comfort you need to enhance your Chevrolet ownership experience. Click here for more information on Chevrolet Protection products.
Maintenance & Service
How much maintenance is required for an EV vehicle?
EV’s do not require oil changes, transmission flushes, engine belt and air filter replacements or spark plugs for you to service. With features like one pedal driving1, you can even see reduced wear on your brakes.
  1. Feature may be limited when the battery is cold or near full charge. Always use the brake pedal when you need to immediately stop. See the Owner’s Manual for details.
Who do I contact if I have a concern with my vehicle?
Your satisfaction and goodwill are important to your dealer and to Chevrolet. Normally, any concerns with the sales transaction or the operation of your vehicle will be resolved by your dealer's sales or service departments. The first step is to discuss your concern with a member of dealership management. Normally, concerns can be quickly resolved at that level. To locate a Chevrolet dealer, please visit the Chevrolet Dealer Locator.
Why are Certified Service-trained technicians different?
These automotive experts use only Genuine GM Parts & Accessories that are designed specifically for your Chevrolet. They're also tested for performance and reliability. For more details, please visit www.chevrolet.com/certified-service.html.
How do I know if my vehicle has been included in a recall?
Chevrolet will notify all customers of affected recalls in writing within 60 days of the recall announcement. To determine sooner if your vehicle is involved in a recall, click here.
How do I obtain an Owner's Manual?
You can visit the Chevrolet Owner Center to view or download an electronic copy for many vehicles from 1993 to present. Just select your year, make and model and then click “View Your Owner’s Manual”.
Why are tire rotations so important?
Each tire on a vehicle performs a different task causing them to wear at different rates. Regular rotations allow tires to wear evenly, maximizing tire life and allowing tires to be replaced in sets of four, which is preferable. To learn more about the importance of tire rotation, click here.
Merchandise
Where can I purchase officially-licensed Chevrolet merchandise?
To order a catalog or actual merchandise, please visit http://www.chevymall.com.
Accessories
Can the Dual Level Charge Cord be used on prior model year Bolt EVs?
The Dual Level Charge Cord will be available as an accessory in late 2021 and can be used on prior model year Bolt EVs.
Can I buy Chevrolet accessories online?
Chevrolet accessories may be purchased online through a participating Chevrolet Dealer. Therefore, visit your local Chevrolet Dealer’s website to find a participating dealer in your area or visit Chevrolet.com/accessories.
Why should I purchase Chevrolet Accessories over accessories from competing manufacturers?
Chevrolet Accessories are designed by Chevrolet designers with the styling and functionality that best complement your vehicle. They are engineered by the same team of engineers who developed your vehicle — and are integrated into the vehicle design for best fit, function and long life. Chevrolet Accessories are tested to Chevrolet standards for performance, durability and safety.
Where can I buy Chevrolet Accessories?
Whether you want to add accessories to a brand-new vehicle or at a later date, the best place to purchase Chevrolet Accessories is always your local Chevrolet Store. They have a wide variety of accessories on hand — or can order them for you for the quickest delivery. Chevrolet Accessories may also be purchased online through your local Chevrolet Dealer’s website or at Chevrolet.com/accessories.
What type of warranty supports Chevrolet Accessories?
Chevrolet Accessories are protected by the New Vehicle Limited Warranty when they are installed by a Chevrolet Dealer at the time of new vehicle delivery. After that time, they are warranted for the longer of the following: a) 12 months/12,000 miles (whichever comes first) or b) the balance of the applicable portion of the New Vehicle Limited Warranty.
What types of Chevrolet Accessories are available?
Each model has different accessories that are offered. Depending on the model, you can choose from wheels to floor mats to trim packages to ski/bike/luggage racks and much, much more. Visit Chevrolet.com/accessoriesto view available accessories for your vehicle.
If I purchase a Chevrolet Accessories item and it needs service later on, where should I go?
Chevrolet Accessories are developed by the same engineers and designers who developed the other components of your vehicle. That means your Chevrolet Dealer’s Service Technicians are trained to repair accessories just as they are trained to repair any other mechanical issue/function of your vehicle. And remember: if you purchase your accessories from your Chevrolet Dealer, you get the peace of mind of knowing it’s under a limited warranty.1
  1. Most Chevrolet parts and accessories sold and installed on a Chevrolet vehicle by a Chevrolet Store or Chevrolet-approved Accessory Distributor Installer (ADI) before delivery to the customer are covered under the applicable portion (Bumper-to-Bumper, Powertrain, etc.) of the New Vehicle Limited Warranty. If Chevrolet Accessories are installed after vehicle delivery, or replaced under the New Vehicle Limited Warranty, they will be covered, parts and labor, for the longer of the following: a) 12 months/12,000 miles (whichever comes first) or b) the balance of the applicable portion of the New Vehicle Limited Warranty. See your Chevrolet Store for details.
Safety
What makes an airbag inflate?
In a deployment event, the airbag sensing system sends an electrical signal triggering a release of gas from the airbag inflator1. This gas inflates the airbag. The inflator, airbag, and related hardware are all part of the frontal airbag modules packed inside the steering wheel for the driver airbag and in the instrument panel for the right front passenger airbag.
  1. Always use seat belts and child restraints. Children are safer when properly secured in a rear seat in the appropriate child restraint. See the Owner’s Manual for more information.
When should an airbag inflate?
Airbags are designed to inflate1 if the impact exceeds the specific airbag system’s deployment threshold. Deployment thresholds are used to predict how severe a crash is likely to be in time for the airbags to inflate and help restrain the occupants. The vehicle has electronic sensors that help the airbag system determine the severity of the impact The deployment threshold level can vary with specific vehicle design. Frontal airbags are designed to inflate in moderate to severe frontal and near frontal crashes.
  1. Always use seat belts and child restraints. Children are safer when properly secured in a rear seat in the appropriate child restraint. See the Owner’s Manual for more information.
Will a side or rear impact or rollover cause the airbag to deploy?
If the vehicle is equipped with seat-mounted side impact or roof-rail mounted head curtain airbags, they are designed to deploy in a moderate to severe side crash depending on the location of the impact1. If the vehicle is equipped with a rollover capable head curtain airbags, a rollover sensor is designed to deploy the head curtain in a rollover incident. The frontal airbags will not deploy in a side impact or rollover, unless there is also a front or front-corner impact of sufficient severity to trigger the frontal airbags. The airbags will not deploy in a rear impact.
  1. Always use seat belts and child restraints. Children are safer when properly secured in a rear seat in the appropriate child restraint. See the Owner’s Manual for more information.
Is it still necessary to wear a safety belt with the Supplemental Inflatable Restraint system?
Yes! The airbags supplement the protection provided by the shoulder and lap belts. They work with seat belts – not instead of them. All occupants still have to buckle up to get the most protection.
Where can I find information about air bags/supplemental inflatable restraints on Chevrolet vehicles?
To learn about the specific items on your vehicle, please refer to Section 1 in your Chevrolet Owner's Manual, "Seats and Restraint Systems." For general information please visit the safety section on the GM website.
What kind of child-safety seats should I use in my Chevrolet vehicle?
There are no specific child restraints that Chevrolet recommends or endorses, but we do have some information that might be helpful to you.

Chevrolet's seats and seat belt systems are designed to accommodate child restraints. However, we cannot be certain that all child restraints will be compatible with Chevrolet vehicles. It is recommended to follow the vehicle owner’s manual instructions and child restraint manual to determine if your child restraint is suitable within the vehicle.

First, we recommend you work with a child-safety seat manufacturer, or a local retail outlet that sells child restraint seats, for possible suggestions on what type of seat would be most appropriate for your needs. You could also take your child restraint to a checkup event or contact a local CPS technician for additional assistance. There are a couple of websites that have some good information on this topic: In addition, you might want to try checking with your local hospital, police department and fire department for any information they might have.
How do you turn off the daytime running lights while parked?
Simply activate the parking brake.
Chevy Roadside
What is Roadside Assistance?
Chevrolet has a Roadside Assistance1 program to aid owners during an emergency and with other services. It is a service that comes with each new Chevrolet car, pickup and SUV. Services provided include:
  • 24-hour, 7-days-a-week toll-free 800 phone assistance
  • Towing to the closest Chevrolet dealer (from a legal roadway)
  • 12-volt battery jump-start
  • Vehicle unlock service (costs for a new key and the labor to create not covered)
  1. Roadside service provided by Allstate Roadside Services. Limitations and restrictions apply.
How do I contact Roadside Assistance?
If your Chevrolet vehicle is equipped with an active OnStar Safety & Security, Protection, Security or Guidance Plan, you can simply push the blue OnStar button for roadside service¹. If it is not equipped, please call 1-800-243-8872 to initiate roadside assistance for your vehicle.
  1. Roadside service provided by Allstate Roadside Services. Limitations and restrictions apply.
How long is my vehicle covered by Roadside Assistance?
Roadside Assistance1 is also included for 100,000 miles/5 years (whichever comes first, see dealer for details) on all 2007 and newer Chevrolet passenger cars and light-duty trucks. For model years prior to 2007, your vehicle is provided Roadside Assistance for the term that matches its bumper-to-bumper warranty. Please refer to the Owner's Manual for the specific warranty on your vehicle.
  1. Roadside service provided by Allstate Roadside Services. Limitations and restrictions apply.
GM Mobility
What is the GM Mobility Program?
General Motors is committed to helping persons with disabilities equip their vehicles for easier travel. To learn about the GM Mobility program, please visit gmmobility.com or contact the GM Mobility Assistance Center at 1-800-323-9935.
General Information
Is Chevrolet part of General Motors?
Chevrolet is a division of General Motors.
I would like Chevrolet to grant me permission to use an image from the site and let me link from my site to Chevrolet. What should I do?
Unfortunately, Chevrolet cannot allow images from the Chevrolet site to be posted on other sites. Feel free to link your site to the Chevrolet site.
I (we) would like to request a monetary or vehicle donation from General Motors or one of its divisions. What do I (we) do?
General Motors and the GM Foundation support a variety of activities in the communities where we do business. For guidelines that apply to proposals to either GM or the GM Foundation for grants, event participation, or vehicle donation requests please visit https://www.gm.com.
Owner Center
What is the Chevrolet Owner Center?
The Chevrolet Owner Center is a website that allows you to:
  • Get to know your vehicle and its features inside and out
  • Store service records and easily track service history
  • Watch how-to videos
  • View your OnStar® advanced diagnostics reports (part of your OnStar subscription)
  • Check warranty status and access recall information
To view or download a courtesy electronic copy of your vehicle’s Owner’s Manual (for most GM vehicles from 1993 to present), visit the Chevrolet Owner Center, select your year, make and model and then click “View Your Owner’s Manual”.
Can I log in using my OnStar.com Username and Password?
Yes. Chevrolet Owner Center is the new home for your OnStar.com account. When you log in with your OnStar.com credentials, your personal information and vehicle information will be shared with Owner Center. If you have more than one connected vehicle, you will be asked which vehicle(s) you would like to link to your Chevrolet Owner Center account.
What happens if I cancel my OnStar or Chevrolet Connected Services Plan? Can I still log in to Chevrolet Owner Center?
Yes. Your username and password will still allow you access to the Chevrolet Owner Center, even if you cancel your OnStar or Chevrolet Connected Services Plan.
I input my name and address, but my Vehicle is not showing up. Why?
If you purchased your vehicle through a private sale, your vehicle ownership information may not be updated in our system. You can register this vehicle by inputting your vehicle’s Vehicle Identification Number (VIN) into the Chevrolet Owner Center. If you purchased a new or used vehicle from a dealer, it may be a few weeks before your vehicle information is updated in our system.
What do I do when the system does not recognize my VIN?
There are several reasons that we may not recognize your VIN. If your vehicle is a new purchase, it may take up to 45 days for the VIN to be input into our systems. Or, perhaps the VIN was entered incorrectly. Please follow the instructions below.

Step 1: Check to make sure you entered the correct VIN number by clicking on the Edit Vehicle Information button below.

Step 2: If your VIN was entered correctly, it means that our system has not processed your vehicle purchase yet. You will still be able to access a wide variety of Chevrolet Owner Center information if you re-register by Year, Make and Model. Just do the following:
  1. On the Edit Vehicle Information page, remove the vehicle you just registered.
  2. Click Add Vehicle. You will re-enter the vehicle registration process. Then, register by Year, Make, and Model from the bottom of the page and click “Save.”
  3. Return to the edit vehicle information page and enter your VIN, then click Save and Finish. Once your vehicle is in our system, usually 45 days after purchase, information specific to your vehicle will be displayed.
If you made a typing error and your VIN is incorrect, you can re-register the vehicle with the correct VIN. Just do the following:
  1. On the Edit Vehicle Information page, remove the vehicle you just registered.
  2. Click Add Vehicle. You will re-enter the vehicle registration process and may enter the correct VIN.
If your VIN is still not recognized, you can start a Live Chat with our experts or call 1-866-694-6546 for assistance.

If you own a vehicle that was not purchased in the United States, unfortunately we can’t recognize your vehicle at this time. Please visit your vehicle brand site for more information.
I have an OnStar or Chevrolet Connected Services Plan, but I do not have a username/password. What should I do?
You can create a Chevrolet Owner Center account here and then manage your OnStar and Chevrolet Connected Services information.
How can I access my vehicle information if the Chevrolet Owner Center website is not working?
You can contact the Chevrolet Owner Center by calling 1-866-694-6546. The hours of operation are Monday through Saturday, 8 a.m. – 9 p.m. EST.
I cannot access my Chevrolet Owner Center account. Do I need to update my operating system or browser?
The site will work on Windows XP, Windows 7 and Mac OS 10 operating systems. One of the following browsers is required, either the most recent version or the version prior to that:
  • Firefox
  • Safari
  • Google Chrome
  • Opera
  • Internet Explorer
How is my preferred dealer chosen?
Your preferred dealer is either the dealer who sold you the vehicle or the dealer you select. You can change your preferred dealer in the Preferred Service Dealer tool within your Chevrolet Owner Center account.
Why can’t I see my service history records?
You may not see service history records if your dealer does not participate in service history data sharing or if your service was performed within the past 2 weeks. If you’ve had your vehicle serviced at multiple dealerships, you may only be able to see some of your records, depending on dealer participation.
What is Vehicle Diagnostics, and how do I enroll?
The Vehicle Diagnostics¹ service monitors your vehicle’s key operating systems and provides you with regular updates about your vehicle’s health, so that you can enjoy extra peace of mind when you’re on the road.

Visit your vehicle Owner Center to learn more and enroll in Vehicle Diagnostics.
  1. Capabilities vary by model and service plan. Visit onstar.com for details and system limitations. Message and data rates may apply. Requires active service, email address on file and enrollment in Vehicle Diagnostics. Not all issues will deliver alerts. On-Demand Diagnostics requires a paid service plan.
Why am I unable to view my SiriusXM account information?
There may be a slight time delay between when SiriusXM account updates occur and when they are reflected on your Chevrolet Owner Center account. You can always get your account status by logging in to the "Manage Account" section of siriusxm.com.
How will I know when a recall is closed?
It can take up to two weeks for the Chevrolet Owner Center to reflect that the dealer has addressed your recall. Once the Chevrolet Owner Center has been notified, the recall link will no longer appear in the homepage Recall tool for your vehicle.
What is Chevy Safety Assist?
Chevy Safety Assist¹ bundles six of our advanced forward-facing safety features together to help give you more confidence each time you drive. Included are Automatic Emergency Braking, Forward Collision Alert, Front Pedestrian Braking, Following Distance Indicator, Lane Keep Assist with Lane Departure Warning, Intellibeam® auto high beam assist. Click here to learn more.
  1. Read the vehicle owner's manual for important feature limitations and information.