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Frequently Asked Questions

What coverage levels does the Protection Service Contract offer?

There are two levels of coverage offered through the Protection Service Contract: Silver and Platinum. Silver provides basic component coverage, while Platinum covers most mechanical and electrical components on your Chevrolet. There are a number of time and mileage options from which to choose. For more information, see your Chevrolet F&I Sales Representative .

Where should I get my Chevy repaired?

During the term covered by your service contract, you may have covered repairs completed at any participating dealer.  

What deductible levels are available?

Deductible levels include $0, $100, and the Disappearing Deductible feature.

What is a Disappearing Deductible and how does it work?

The Disappearing Deductible feature provides the ability to waive the $100 deductible when you return to the dealership where you purchased the service contract for a repair covered under the service contract. If you go to another dealership for a covered repair, you will have to pay the $100 deductible.

What is the Commercial-Use Surcharge?

The Commercial-use surcharge provides your vehicle with coverage if you intend to use your Chevrolet vehicle for activities such as jobsite activities, delivery of goods, service or repair work, farming, ranching, route work, or snow removal. The Commercial-Use Surcharge is paid at the time of contract purchase.

Does the Commercial-Use Surcharge exclude any Chevy vehicles?

Yes, it excludes vehicles that are being or will be used for the following commercial uses: taxi, rental, limousine or shuttle service, towing/wrecker service, police or emergency service, dumping (dump beds), cherry pickers, lifting or hoisting, principally off-road, or prearranged or organized racing or competitive driving.

Is coverage under the Protection Service Contract transferrable to a subsequent owner?

Should you sell your covered Chevy to another individual, any remaining coverage under the Protection Service Contract may be transferred to the new owner prior to the service contract’s expiration date. Within 30 days of the transfer of ownership, you must send the completed Transfer Request form and pay any applicable fee to the administrator.

For used Chevy vehicles, when does the Protection Service Contract or term of the contract start and end?

The term covered by the Protection Service Contract begins on the contract purchase date and mileage at that time (may be subject to a waiting period; see your F&I Sales Representative for details). The coverage term runs through your purchased time and mileage option, whichever comes first.

Are there different time and mileage options for new and used vehicles covered under Chevrolet Platinum Wrap Coverage?

Yes, the term for the Platinum Wrap Coverage is based on the vehicle you drive. Ask your F&I Sales Representative for details.

Can I purchase Platinum Wrap Coverage at any time while I own my Chevy?

Platinum Wrap Coverage must be purchased at the time of your new or used vehicle purchase, and the vehicle must be within the Bumper-to-Bumper Limited Warranty period.

Does the electrical component coverage include items such as OnStar, factory navigation systems, and factory-installed video components?

Yes, these factory-installed components are covered under the Platinum Service Contract.

What components does the Platinum Protection Service Contract cover?

The Platinum coverage includes most components on your Chevy, including all components covered by the Silver Service Contract. Components that are not covered are those listed in the Exclusions section of the Vehicle Service Contract.

What are the time and mileage options for new Chevrolet vehicles under the Pre-Paid Maintenance Agreement?

Pre-Paid Maintenance Agreements conclude on the indicated date, indicated mileage, or when all services listed on the Vehicle Maintenance Services Checklist of the Pre-Paid Maintenance Agreement have been redeemed, whichever comes first. There are a number of time and mileage options from which to choose. Ask your F&I Sales Representative for details.

What are the time and mileage options for used Chevrolet vehicles or discontinued GM vehicles, or non-GM vehicles purchased at a GM dealership, under the Pre-Paid Maintenance Agreement?

Pre-Paid Maintenance Agreements conclude on the indicated date, indicated mileage, or when all services listed on the Vehicle Maintenance Services Checklist of the Pre-Paid Maintenance Agreement have been redeemed, whichever comes first. There are a number of time and mileage options from which to choose. Ask your F&I Sales Representative for details.

Check with your Finance and Insurance Manager at your dealership for availability. Information provided is for illustration/summary purposes only; see Terms and Conditions/GAP Addendum/Pre-Paid Maintenance Agreement for complete details of these GM-endorsed products. Vehicle Service Contracts coverage is provided and administered by AMT Warranty Corp., P.O. Box 927, Bedford, TX 76095, (877) 265-1072 (except in Florida, the obligor/provider and administrator is Wesco Insurance Company, 59 Maiden Lane, 43rd Floor, New York, NY 10038, [866] 327-5818, LICENSE #01913). GAP Coverage is provided by the dealer/creditor and administered by AMT Warranty Corp., (877) 265-1166. AMT Warranty Corp. and Wesco Insurance Company are GM-preferred providers but are not related entities of GM or its dealerships. Roadside Assistance Services are provided by Nation Safe Drivers, 800 Yamato Road, Suite 100, Boca Raton, FL 33431 (except as otherwise noted for your state in the Terms and Conditions). In Texas, the excess wear and use provider is AMT Warranty Corp., 59 Maiden Lane, 43rd Floor, New York, NY 10038.

*The Manufacturer's Suggested Retail Price excludes destination freight charge, tax, title, license, dealer fees and optional equipment. Click here to see all Chevrolet vehicles' destination freight charges.

  • The Manufacturer's Suggested Retail Price excludes destination freight charge, tax, title, license, dealer fees and optional equipment. Click here to see all Chevrolet vehicles' destination freight charges.

  • EPA estimated with 3.6L V6 engine.

  • EPA estimated with 3.6L V6 engine.

  • Cargo and load capacity limited by weight and distribution.

  • Chevrolet Infotainment System functionality varies by model. Full functionality requires compatible Bluetooth and smartphone, and USB connectivity for some devices.

  • Vehicle user interface is a product of Apple and its terms and privacy statements apply. Requires compatible iPhone and data plan rates apply. Apple CarPlay is a trademark of Apple Inc. Siri, iPhone and iTunes are trademarks of Apple Inc., registered in the U.S. and other countries.

  • Always use seat belts and child restraints. Children are safer when properly secured in a rear seat in the appropriate child restraint. See the Owner's Manual for more information.

     

  • EPA-estimated MPG city/highway: Sonic Sedan with 6-speed manual transmission 27/38; with 6-speed automatic transmission 26/34; Sonic Hatchback with 6-speed manual transmission 26/35; with 6-speed automatic transmission 26/34.

  • EPA estimate for Sonic with available 6-speed automatic transmission.

  • With rear seats folded. Cargo and load capacity limited by weight and distribution.

  • Always use seat belts and child restraints. Children are safer when properly secured in a rear seat in the appropriate child restraint. See your vehicle Owner’s Manual for more information.

  • Connected Services include navigation services and Remote Access Plan, and 1 month/3 GB of 4G LTE data (whichever comes first) from vehicle delivery date. Services are subject to User Terms and limitations. Certain services require working electrical system, cell service and GPS signals. OnStar links to emergency services. Visit onstar.com for more details.

  • Model year 2018 and newer vehicles include: 1 month of OnStar Safety & Security Plan and 1 month of Chevrolet Connected Services which include navigation services, Remote Access Plan and 1 month or 3 gigabytes of 4G LTE data (whichever comes first) from vehicle delivery date. Services are subject to user terms and limitations. Visit onstar.com for more details. Data plans offered by AT&T. Availability subject to change.

  • Connected Services include navigation services and Remote Access Plan, and 1 month/3 GB of 4G LTE data (whichever comes first) from vehicle delivery date. Data plan offered by AT&T. Services subject to user terms and limitations. Certain services require working electrical system, cell service, and GPS signal. OnStar links to emergency services.  Visit onstar.com for more details.

  • If you decide to continue service after your trial, the subscription plan you choose will automatically renew thereafter and you will be charged according to your chosen payment method at then-current rates. Fees and taxes apply. To cancel you must call SiriusXM at 1-866-635-2349. See SiriusXM Customer Agreement for complete terms at siriusxm.com. All fees and programming subject to change. Sirius, XM, SiriusXM and all related marks and logos are trademarks of Sirius XM Radio Inc.

  • With rear seats folded. Cargo and load capacity limited by weight and distribution.

  • EPA-estimated 238-mile EV range. Your actual range may vary based on several factors including temperature, terrain, and driving technique.

  • With second row seats folded flat. Cargo and load capacity limited by weight and distribution.

  • EPA-estimated 238-mile EV range. Your actual range may vary based on several factors including temperature, terrain, and conditions.

  • Read your vehicle owner's manual for important feature limitations and information.

  • Read your vehicle owner's manual for important feature limitations and information.

  • EPA-estimated 53-mile range based on 106 MPGe combined city/highway (electric); 367-mile extended range based on 42 MPG combined city/highway (gas). Your actual range may vary based on several factors, including temperature, terrain and driving technique.

  • EPA-estimated 1.5L engine 29 MPG city/36 highway.

  • Cargo and load capacity limited by weight and distribution.

  • Visit my.chevrolet.com/learn for vehicle and smartphone compatibility.

  • Available late 2018.

  • Read the vehicle Owner's Manual for important feature limitations and information.

  • Requires available Performance Exhaust or Z51 Performance Package.

  • Requires available Performance Exhaust or Z51 Performance Package.

  • If you decide to continue service after your trial, your selected subscription plan will automatically renew thereafter. You will be charged at then-current rates. Fees and taxes apply. To cancel you must call SiriusXM at 1-866-635-2349. See SiriusXM Customer Agreement for complete terms at siriusxm.com. All fees and programming subject to change. ©2018 Sirius XM Radio Inc. All rights reserved.

  • Before you buy a vehicle or use it for trailering, carefully review the Trailering section of the Owner’s Manual. The weight of passengers, cargo and options or accessories may reduce the amount you can tow.

  • EPA-estimated 28 City/39 Hwy MPG

  • With second row seats folded flat. Cargo and load capacity limited by weight and distribution.

  • The Manufacturer's Suggested Retail Price excludes destination freight charge, tax, title, license, dealer fees and optional equipment. Click here to see all Chevrolet vehicles' destination freight charges.

  • Read the vehicles Owner’s Manual for more important feature limitations and information.

  • Does not detect people or items. Always check rear seat before exiting.

  • Vehicle user interface is a product of Google, and its terms and privacy statements apply. Requires the Android Auto app on Google Play and an Android compatible smartphone running Android (TM) 5.0 Lollipop or higher. Data plan rates apply. Android Auto is a trademark of Google LLC.

  • Service varies with conditions and location. Requires active service plan and paid AT&T Data plan. See onstar.com for details and limitations.

  • Premier shown seats seven. Standard on L, LS. Available on LT.

  • EPA-estimated 18 MPG city/ 27 MPG highway 3.6FWD.

  • With second and third row seats folded flat. Cargo and load capacity limited by weight and distribution.

  • EPA-estimated with available 3.6L engine (FWD).

  • Read the vehicle owner's manual for important feature limitations and information.

  • The system wirelessly charges one mobile device. Some devices require an adaptor or back cover. To check for phone or other device compatibility, visit my.chevrolet.com/learn for details.

  • EPA-estimated 22 city/27 highway MPG for 2.5L FWD engine and 20 city/26 highway for 3.6L FWD engine.

  • With second and third row seats folded flat. Cargo and load capacity limited by weight and distribution.

  • Available on all trims and standard on RS and Premier including 3.6L V6 engine.

  • Requires AWD model. Before you buy a vehicle or use it for trailering, carefully review the Trailering section of the Owner’s Manual. The weight of passengers, cargo and options or accessories may reduce the amount you can tow.

  • Chevrolet Infotainment System functionality varies by model. Full functionality requires compatible Bluetooth and smartphone, and USB connectivity for some devices. Map Coverage available in the United States, Puerto Rico and Canada.

  • Dependability based on longevity: 1987–July 2017 full-size pickup registrations.

  • Model year 2018 and newer vehicles include: 1 month of OnStar Safety & Security Plan and 1 month of Chevrolet Connected Services which include navigation services, Remote Access Plan, and 1 month or 3 gigabytes of 4G LTE data (whichever comes first) from vehicle delivery date. Services are subject to user terms and limitations. Visit onstar.com for more details. Data plans offered by AT&T. Availability subject to change.

  • With available Duramax 6.6L Turbo-Diesel V8.

  • Requires Silverado 3500 HD Crew Cab 2WD DRW with fifth-wheel hitch and available Duramax 6.6L Turbo-Diesel V8 engine. Before you buy a vehicle or use it for trailering, carefully review the Trailering section of the Owner’s Manual. The weight of passengers, cargo and options or accessories may reduce the amount you can tow.

  • Read the vehicles Owner's Manual for more important feature limitations and information.

  • EPA-estimated 15 MPG city/ 20 MPG highway.

  • Requires short box. Cargo and load capacity limited by weight and distribution.

  • Vehicle user interface is a product of Google, and its terms and privacy statements apply. Requires the Android Auto app on Google Play and an Android compatible smartphone running Android(TM) 5.0 Lollipop or higher. Data plan rates apply. Android Auto is a trademark of Google LLC.

     

  • EPA-estimated 15 city/20 highway for 4x4 with 4.3L V6.

  • Requires Long Box. Cargo and load capacity limited by weight and distribution.

  • 910 lb.-ft. @ 1600 rpm with available Duramax 6.6L Turbo-Diesel V8.

  • With available Duramax 6.6L Turbo-Diesel V8.

  • With available Duramax 6.6L Turbo-Diesel V8.

  • Read the vehicles Owner's Manual for more important feature limitations and information.

  • Always use seat belts and child restraints. Children are safer when properly secured in a rear seat in the appropriate child restraint. See the Owner’s Manual for more information.

  • Chevrolet Infotainment System functionality varies by model. Full functionality requires compatible Bluetooth and smartphone, and USB connectivity for some devices.

  • Vehicle user interface is a product of Apple and its terms and privacy statements apply. Requires compatible iPhone and data plan rates apply. Apple CarPlay is a trademark of Apple Inc. Siri, iPhone and iTunes are trademarks of Apple Inc., registered in the U.S. and other countries.

  • Read the vehicle Owner's Manual for more important feature limitations and information.

  • Always use seat belts and child restraints. Children are safer when properly secured in a rear seat in the appropriate child restraint. See your vehicle Owner’s Manual for more information.

  • Connected services include navigation services and Remote Access Plan. Services subject to Terms and limitations. Certain services require working electrical system, cell reception, and GPS signal. OnStar links to emergency services.  See onstar.com for details. Availability subject to change.

  • Connected services include navigation services and Remote Access Plan. Services subject to Terms and limitations. Certain services require working electrical system, cell reception, and GPS signal. OnStar links to emergency services.  See onstar.com for details. Availability subject to change.

  • EPA-estimated MPG city/highway: Sonic Sedan with 6-speed manual transmission 27/38; with 6-speed automatic transmission 26/34; Sonic Hatchback with 6-speed manual transmission 26/35; with 6-speed automatic transmission 26/34.

  • Your actual range may vary based on several factors, including temperature, terrain, battery age, and how you use and maintain your vehicle.

  • Read your vehicle Owner's Manual for important feature limitations and information.

  • Certain features require a SiriusXM subscription and the Chevrolet Connected Access plan. See siriusxm.com and onstar.com for details and limitations.

  • Do not use summer-only tires in winter conditions, as it would adversely affect vehicle safety, performance and durability. Use only GM-approved tire and wheel combinations. Unapproved combinations may change the vehicle’s performance characteristics. For important tire and wheel information, go to my.chevrolet.com/learnAbout/chevrolettires or see your dealer.

  • Premier shown seats seven. Standard on L, LS. Available on LT.

  • Read the vehicle Owner’s Manual for more important feature limitations and information.

  • Read the vehicle Owner’s Manual for important feature limitations and information.

  • Standard on all trims:  Automatic Emergency Braking, Lane Keep Assist with Lane Departure Warning, Forward Collision Alert, Front Pedestrian Braking, Following Distance Indicator, Intellibeam Headlamps. Read the vehicle Owner’s Manual for more important feature limitations and information.

  • Read the vehicle Owner's Manual for more important feature limitations and information.

  • Always use seat belts and child restraints.  Children are safer when properly secured in a rear seat in the appropriate child restraint.  See the Owner's Manual for more information.

  • Read the vehicles Owner's Manual for more important feature limitations and information.

  • Chevrolet Infotainment 3 System functionality varies by model. Full functionality requires compatible Bluetooth and smartphone, and USB connectivity for some devices.

  • Read the vehicles Owner's Manual for more important feature limitations and information.

  • On LS models with available front-row split-bench seat.

  • Chevrolet Infotainment System functionality varies by model. Full functionality requires compatible Bluetooth and smartphone, and USB connectivity for some devices.

  • Read the Owner's Manual for important feature limitations and information.

  • Chevrolet Infotainment System functionality varies by model. Full functionality requires compatible Bluetooth and smartphone, and USB connectivity to some devices.

  • Read the Owner's Manual for important feature limitations and information.

  • Read the Owner's Manual for important feature limitations and information.

  • Rear Cross Traffic Alert, Rear Park Assist and Lane Change Alert with Side Blind Zone Alert. Read the vehicle Owner’s Manual for important feature limitations and information.

  • Requires AWD and 3.6L engine. Before you buy a vehicle or use it for trailering, carefully review the Trailering section of the Owner’s Manual. The weight of passengers, cargo and options or accessories may reduce the amount you can tow.

  • Read the vehicle Owner's Manual for more important feature limitations and information.

  • Chevrolet Infotainment System functionality varies by model. Full functionality requires compatible Bluetooth and smartphone, and USB connectivity for some devices.

  • Standard on Extended Cab and 2WD Crew Cab Short Box models.

  • Standard on 2WD Crew Cab Long Box and 4WD Crew Cab models.

  • Available on Extended Cab models

  • Available on Crew Cab models

  • Read the vehicle owner's manual for important feature limitations and information.

  • Equipment from independent suppliers is not covered by the GM New Vehicle Limited Warranty. GM is not responsible for the safety or quality of independent supplier alterations.

  • Read the vehicle Owner's Manual for important feature limitations and information.

  • To avoid the risk of injury, never use Recovery Hooks to tow a vehicle. For more information, see the Recovery Hooks section of your Owner's Manual.

  • The system wirelessly charges one compatible mobile device. Some phones have built-in wireless charging technology and others require a special adaptor/back cover. To check for phone or other device compatibility, see my.chevrolet.com/learn or consult your carrier.

  • Read the vehicle Owner’s Manual for important feature limitations and information.

     

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    Read the vehicle Owner’s Manual for important feature limitations and information.

  • To avoid the risk of injury, never use Recovery Hooks to tow a vehicle. For more information, see the Recovery Hooks section of your Owner's Manual.

  • The system wirelessly charges one compatible mobile device. Some phones have built-in wireless charging technology and others require a special adaptor/back cover. To check for phone or other device compatibility, see my.chevrolet.com/learn or consult your carrier.

  • Chevrolet Infotainment System functionality varies by model. Full functionality requires compatible Bluetooth and smartphone, and USB connectivity for some devices.

  • Go to my.chevrolet.com/learnAbout/bluetooth to find out which phones are compatible with the vehicle. Full Bluetooth feature functionality varies by device, model and software version.

  • Vehicle user interface is a product of Apple and its terms and privacy statements apply. Requires compatible iPhone and data plan rates apply. Apple CarPlay is a trademark of Apple Inc. Siri, iPhone and Apple Music are trademarks of Apple Inc., registered in the U.S. and other countries.

  • Vehicle user interface is a product of Google and its terms and privacy statements apply. Requires the Android Auto app on Google Play and an Android compatible smartphone running Android™ 5.0 or higher. Data plan rates apply. Android Auto is a trademark of Google LLC.

  • Read the vehicle Owner’s Manual for important feature limitations and information.

  • Always use safety belts and child restraints. Children are safer when properly secured in a rear seat in the appropriate child restraint. See the Owner’s Manual for more information. 

  • Read the vehicle Owner's Manual for important feature limitations and information.

  • Chevrolet Infotainment System functionality varies by model. Full functionality requires compatible Bluetooth and smartphone, and USB connectivity for some devices.

  • Read the vehicle Owner's Manual for important feature limitations and information.

  • Always use safety belts and child restraints. Children are safer when properly secured in a rear seat in the appropriate child restraint. See the Owner’s Manual for more information.  

  • Vehicle user interface is a product of Google and its terms and privacy statements apply. Requires the Android Auto app on Google Play and an Android compatible smartphone running Android 5.0 or higher. Data plan rates apply. Android Auto is a trademark of Google LLC.

  • Vehicle user interface is a product of Apple and its terms and privacy statements apply. Requires compatible iPhone and data plan rates apply. Apple CarPlay is a trademark of Apple Inc. Siri, iPhone and Apple Music are trademarks of Apple Inc., registered in the U.S. and other countries.

  • Read the vehicle Owner's Manual for important feature limitations and information.

  • Standard on Extended Cab and 2WD Crew Cab Short Box models.

  • Standard on 2WD Crew Cab Long Box and 4WD Crew Cab models.

  • Available on Extended Cab models.

  • Available on Crew Cab models.

  • The Manufacturer's Suggested Retail Price excludes destination freight charge, tax, title, license, dealer fees and optional equipment. Click here to see all Chevrolet vehicles' destination freight charges.

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