faq

Frequently Asked Questions

What coverage levels does the Protection Service Contract offer?

There are two levels of coverage offered through the Protection Service: Silver and Platinum. Silver provides basic component coverage, while Platinum covers most mechanical and electrical components on your Chevrolet. See your Chevrolet dealer for more details on both Service Contracts. The Protection Service Contracts includes a number of term and mileage options you can choose from. For more information, see your Chevrolet dealer.

Where should I get my Chevy repaired?

During the term covered by your Service Contracts, you may have covered repairs completed at any participating dealer.  

What deductible levels are available?

Deductible levels include $0, $100, and the Disappearing Deductible feature.

What is a Disappearing Deductible and how does it work?

The Disappearing Deductible feature provides the ability to waive the $100 deductible when you return to the dealership where you purchased the service contract for a repair covered under the service contract. If you go to another dealership for a covered repair, you will have to pay the $100 deductible.

How does the Chevrolet Protection Plan compare to the GM Certified Pre-Owned vehicle coverage?

The GM Certified Pre-Owned program provides a 12-Month/12,000-Mile (from date of purchase) Bumper-to-Bumper Limited Warranty, whichever comes first, along with 5-Year/100,000-Mile Powertrain Limited Warranty coverage from the new-vehicle in-service date, whichever comes first.

 

Every Certified Pre-Owned vehicle from Chevy comes with a transferable 5-Year/100,000-Mile Powertrain Limited Warranty, plus Roadside Assistance and Courtesy Transportation. 

 

The Chevrolet Protection Service Contract can begin when the GM Certified Pre-Owned coverage expires (subject to a waiting period; see your dealership for details), for whatever time and mileage option you choose to purchase. For more information, see the Protection Plan Vehicle Service Contract.

What is the Commercial-Use Surcharge?

It provides your vehicle Protection Service Contract coverage if you intend to use your Chevrolet vehicle for activities such as jobsite activities, delivery of goods, service or repair work, farming, ranching, route work, or snow removal. The Commercial-Use Surcharge is paid at the time of contract purchase.

Does the Commercial-Use Surcharge exclude any Chevy vehicles?

Yes, it excludes vehicles that are being or will be used for the following commercial uses: taxi, rental, limousine or shuttle service, towing/wrecker service, police or emergency service, dumping (dump beds), cherry pickers, lifting or hoisting, principally off-road, or prearranged or organized racing or competitive driving.

What are the time and mileage options for new Chevy vehicles under the Protection Service Contract?

24 months or 50,000 miles, whichever comes first

36 months or 45,000 miles, whichever comes first

36 months or 60,000 miles, whichever comes first

36 months or 75,000 miles, whichever comes first

36 months or 100,000 miles, whichever comes first

39 months or 39,000 miles, whichever comes first

39 months or 45,000 miles, whichever comes first

39 months or 60,000 miles, whichever comes first

48 months or 40,000 miles, whichever comes first

48 months or 48,000 miles, whichever comes first

48 months or 60,000 miles, whichever comes first

48 months or 75,000 miles, whichever comes first

48 months or 100,000 miles, whichever comes first

60 months or 40,000 miles, whichever comes first

60 months or 50,000 miles, whichever comes first

60 months or 60,000 miles, whichever comes first

60 months or 75,000 miles, whichever comes first

60 months or 100,000 miles, whichever comes first

72 months or 48,000 miles, whichever comes first

72 months or 60,000 miles, whichever comes first

72 months or 75,000 miles, whichever comes first

72 months or 100,000 miles, whichever comes first

84 months or 56,000 miles, whichever comes first

84 months or 75,000 miles, whichever comes first

84 months or 100,000 miles, whichever comes first

What are the time and mileage options for used Chevy vehicles under the Protection Service Contract?

12 months or 12,000 miles, whichever comes first

24 months or 24,000 miles, whichever comes first

24 months or 40,000 miles, whichever comes first

36 months or 24,000 miles, whichever comes first

36 months or 30,000 miles, whichever comes first

36 months or 36,000 miles, whichever comes first

36 months or 45,000 miles, whichever comes first

36 months or 60,000 miles, whichever comes first

48 months or 32,000 miles, whichever comes first

48 months or 48,000 miles, whichever comes first

48 months or 60,000 miles, whichever comes first

60 months or 40,000 miles, whichever comes first

60 months or 50,000 miles, whichever comes first

60 months or 60,000 miles, whichever comes first

60 months or 75,000 miles, whichever comes first

60 months or 100,000 miles, whichever comes first

72 months or 72,000 miles, whichever comes first

72 months or 100,000 miles, whichever comes first

84 months or 70,000 miles, whichever comes first

84 months or 100,000 miles, whichever comes first

For used Chevy vehicles, when does the Protection Service Contract contract or term of the contract start and end?

The term covered by the Protection Protection Service Contract begins on the contract purchase date and mileage at that time (may be subject to a waiting period; see your dealership for details). The coverage term runs through your purchased time and mileage option, whichever comes first.  

Are there different time and mileage options for new and used vehicles covered under Chevrolet Platinum Wrap Coverage?

Yes, the term for the Platinum Wrap Coverage is based on the vehicle you drive. Ask your F&I Sales Representative for details.

Can I purchase Platinum Wrap Coverage at any time while I own my Chevy?

Platinum Wrap Coverage must be purchased at the time of your new or used vehicle purchase, and the vehicle must be within the Bumper-to-Bumper Limited Warranty period.

What components does the Silver Protection Service Contract cover?

The Silver Protection Service Contract provides inclusionary repair or replacement coverage for select components under the categories listed below that have experienced a covered breakdown, less the applicable deductible:

    -       Engine covered components

    -       Transmission covered components

    -       Transfer case covered components

    -       Drive axle covered components

    -       Factory-installed turbocharger/supercharger covered components

    -       Steering covered components

    -       Brake covered components

    -       Electrical and enhanced electrical covered components

    -       Factory-installed air conditioning covered components

    -       Seals and gasket coverage

 

For a complete list of the specific components covered under the categories above, see the Silver Covered Component List in the Vehicle Service Contract.

Does the electrical component coverage include items such as OnStar, factory navigation systems, and factory-installed video components?

Yes, both Platinum and Silver Service Contract include those factory-installed components.

What components does the Platinum Protection Service Contract cover?

The Platinum coverage includes most components on your Chevy, including all components covered by the Silver Service Contract. Components that are not covered are those listed in the Exclusions section of the Vehicle Service Contract.

What are the time and mileage options for new Chevrolet vehicles under the Pre-Paid Maintenance Service Contracts?

Pre-Paid Maintenance Service Contracts conclude on the indicated date, indicated mileage, or when all services listed on the Vehicle Maintenance Services Checklist of the Pre-Paid Maintenance Agreement have been redeemed, whichever comes first.

36 months or 36,000 miles

54 months or 45,000 miles

72 months or 60,000 miles

90 months or 75,000 miles

108 months or 90,000 miles

126 months or 105,000 miles

144 months or 120,000 miles

162 months or 135,000 miles

180 months or 150,000 miles

Lease:

39 months or 39,000 miles

42 months or 42,000 miles

48 months or 48,000 miles

What are the time and mileage options for used Chevrolet vehicles or discontinued GM vehicles, or non-GM vehicles purchased at a GM dealership, under the Pre-Paid Maintenance Service Contract?

Pre-Paid Maintenance Service Contracts conclude on the indicated date, indicated mileage, or when all services listed on the Vehicle Maintenance Services Checklist of the Pre-Paid Maintenance Agreement have been redeemed, whichever comes first.

           18 months or 15,000 miles

           36 months or 30,000 miles

           54 months or 45,000 miles

           72 months or 60,000 miles

           90 months or 75,000 miles

           108 months or 90,000 miles

           126 months or 105,000 miles

Check with your Finance and Insurance Manager at your dealership for availability. Information provided is for illustration/summary purposes only; see Terms and Conditions/GAP Addendum/Pre-Paid Maintenance Agreement for complete details of these GM-endorsed products. Vehicle Service Contracts coverage is provided and administered by AMT Warranty Corp., P.O. Box 927, Bedford, TX 76095, (877) 265-1072 (except in Florida, the obligor/provider and administrator is Wesco Insurance Company, 59 Maiden Lane, 43rd Floor, New York, NY 10038, [866] 327-5818, LICENSE #01913). GAP Coverage is provided by the dealer/creditor and administered by AMT Warranty Corp., (877) 265-1166. AMT Warranty Corp. and Wesco Insurance Company are GM-preferred providers but are not related entities of GM or its dealerships. Roadside Assistance Services are provided by Nation Safe Drivers, 800 Yamato Road, Suite 100, Boca Raton, FL 33431 (except as otherwise noted for your state in the Terms and Conditions). In Texas, the excess wear and use provider is AMT Warranty Corp., 59 Maiden Lane, 43rd Floor, New York, NY 10038.

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*The Manufacturer's Suggested Retail Price excludes destination freight charge, tax, title, license, dealer fees and optional equipment. Click here to see all Chevrolet vehicles' destination freight charges.

  • Only available if vehicle has less than 50,000 miles on Contract Purchase Date.

  • Seals and gaskets of covered components designed to prevent the loss of necessary coolants, lubricants, and fluids are covered.

  • The Manufacturer's Suggested Retail Price excludes destination freight charge, tax, title, license, dealer fees and optional equipment. Click here to see all Chevrolet vehicles' destination freight charges.

  • With 5.3L EcoTec3 V8 engine. Based on GM Large SUV segment and EPA-estimated MPG highway: 23 (2WD), 22 (4WD).

  • EPA-estimated MPG city/highway: Sonic with 1.8L engine and 5-speed manual transmission 26/35; with 1.8L engine and 6-speed automatic transmission 25/34; with 1.4L engine and 6-speed manual transmission 28/37; with 1.4L engine and 6-speed automatic transmission 27/35.

  • EPA-estimated 53-mile range based on 106 MPGe combined city/highway (electric); 367-mile extended range based on 42 MPG combined city/highway (gas). Your actual range may vary based on several factors, including temperature, terrain and driving technique.

  • The Manufacturer's Suggested Retail Price excludes destination freight charge, tax, title, license, dealer fees and optional equipment. Click here to see all Chevrolet vehicles' destination freight charges.

  • MyLink functionality varies by model. Full functionality requires compatible Bluetooth and smartphone, and USB connectivity for some devices.

  • Do not use summer-only tires in winter conditions, as it would adversely affect vehicle safety, performance and durability. Use only GM-approved tire and wheel combinations. Unapproved combinations may change the vehicle’s performance characteristics. For important tire and wheel information, go to my.chevrolet.com/learn/tires or see your dealer.

  • Dependability based on longevity: 1987 – July 2017 full-size pickup registrations.

  • With rear seats folded. Cargo and load capacity limited by weight and distribution

  • EPA-estimated 29 MPG city/39 highway with 5-speed manual transmission and 30 MPG city/38 highway with available Continuously Variable Transmission

  • EPA-estimated 29 MPG city/38 highway with 5-speed manual transmission and 30 MPG city/38 highway with available Continuously Variable Transmission.

  • EPA estimated with 3.6L V6 engine.

  • Cargo and load capacity limited by weight and distribution.

  • EPA estimated with 3.6L V6 engine

  • Chevrolet Infotainment System functionality varies by model. Full functionality requires compatible Bluetooth and smartphone, and USB connectivity for some devices.

  • Vehicle user interface is a product of Apple and its terms and privacy statements apply. Requires compatible iPhone and data plan rates apply. Apple CarPlay, Siri, iPhone and iTunes are trademarks for Apple Inc, registered in the U.S. and other countries.

  • Always use seat belts and child restraints. Children are safer when properly secured in a rear seat in the appropriate child restraint. See the Owner’s Manual for more information.

  • EPA estimate for Sonic with available 6-speed automatic transmission.

  • With rear seats folded. Cargo and load capacity limited by weight and distribution.

  • Always use seat belts and child restraints. Children are safer when properly secured in a rear seat in the appropriate child restraint. See your vehicle Owner’s Manual for more information.

  • Connected Services include navigation services and Remote Access Plan, and 1 month/3 GB of 4G LTE data (whichever comes first) from vehicle delivery date. Services are subject to User Terms and limitations. Certain services require working electrical system, cell service and GPS signals. OnStar links to emergency services. Visit onstar.com for more details.

  • Model year 2018 and newer vehicles include: 1 month of OnStar Safety & Security Plan and 1 month of Chevrolet Connected Services which include navigation services, Remote Access Plan and 1 month or 3 gigabytes of 4G LTE data (whichever comes first) from vehicle delivery date. Services are subject to user terms and limitations. Visit onstar.com for more details. Data plans offered by AT&T. Availability subject to change.

  • Connected Services include navigation services and Remote Access Plan, and 1 month/3 GB of 4G LTE data (whichever comes first) from vehicle delivery date. Data plan offered by AT&T. Services subject to user terms and limitations. Certain services require working electrical system, cell service, and GPS signal. OnStar links to emergency services.  Visit onstar.com for more details.

  • If you decide to continue service after your trial, the subscription plan you choose will automatically renew thereafter and you will be charged according to your chosen payment method at then-current rates. Fees and taxes apply. To cancel you must call SiriusXM at 1-866-635-2349. See SiriusXM Customer Agreement for complete terms at siriusxm.com. All fees and programming subject to change. Sirius, XM, SiriusXM and all related marks and logos are trademarks of Sirius XM Radio Inc.

  • With rear seats folded. Cargo and load capacity limited by weight and distribution.

  • EPA-estimated 238-mile EV range. Your actual range may vary based on several factors including temperature, terrain, and driving technique.

  • With second row seats folded flat. Cargo and load capacity limited by weight and distribution.

  • EPA-estimated 238-mile EV range. Your actual range may vary based on several factors including temperature, terrain, and conditions.

  • Read your vehicle owner's manual for important feature limitations and information.

  • Read your vehicle owner's manual for important feature limitations and information.

  • EPA-estimated MPG highway for Cruze Sedan with 1.4L 4-cylinder engine and transmission.

  • With rear seats folded. Cargo and load capacity limited by weight and distribution.

  • Read the vehicle owner's manual for important feature limitations and information.

  • If you decide to continue service after your trial, your selected subscription plan will automatically renew thereafter. You will be charged at then-current rates. Fees and taxes apply. To cancel you must call SiriusXM at 1-866-635-2349. See SiriusXM Customer Agreement for complete terms at siriusxm.com. All fees and programming subject to change. ©2018 Sirius XM Radio Inc. All rights reserved.

  • EPA-estimated MPG highway for Cruze Sedan with 1.4L 4-cylinder engine.

  • EPA-estimated 37 MPG highway for Cruze Premier Hatchback.

  • Cargo space for Cruze Hatch with rear seats folded. Cargo and load capacity limited by weight and distribution.

  • EPA-estimated 53-mile range based on 106 MPGe combined city/highway (electric); 367-mile extended range based on 42 MPG combined city/highway (gas). Your actual range may vary based on several factors, including temperature, terrain and driving technique.

  • EPA-estimated 53-mile range based on 106 MPGe combined city/highway (electric); 367-mile extended range based on 42 MPG combined city/highway (gas). Your actual range will vary based on several factors including temperature, terrain and driving conditions.

  • Read the vehicle owner's manual for important feature limitations and information.

  • Requires available Performance Exhaust or Z51 Performance Package.

  • Requires available Performance Exhaust or Z51 Performance Package.

  • Before you buy a vehicle or use it for trailering, carefully review the Trailering section of the Owner’s Manual. The weight of passengers, cargo and options or accessories may reduce the amount you can tow.

  • EPA-estimated 28 City/39 Hwy MPG

  • With second row seats folded flat. Cargo and load capacity limited by weight and distribution.

  • The Manufacturer's Suggested Retail Price excludes destination freight charge, tax, title, license, dealer fees and optional equipment. Click here to see all Chevrolet vehicles' destination freight charges.

  • Read the vehicles Owner’s Manual for more important feature limitations and information.

  • Does not detect people or items. Always check rear seat before exiting.

  • Vehicle user interface is a product of Google and its terms and privacy statements apply. Requires the Android Auto app on Google Play and an Android compatible smartphone running Android 5.0 Lollipop or higher. Data plan rates apply. Android, Android Auto, Google, Google Play and other marks are trademarks of Google LLC.

  • Service varies with conditions and location. Requires active OnStar service and paid AT&T data plan. Visit onstar.com for details and limitations.

  • Premier shown seats seven. Standard on L, LS. Available on LT.

  • EPA-estimated 18 MPG city/ 27 MPG highway 3.6FWD.

  • With second and third row seats folded flat. Cargo and load capacity limited by weight and distribution.

  • EPA-estimated 18 MPG city/ 27 MPG highway 3.6FWD.

  • Read the vehicle owner's manual for important feature limitations and information.

  • The system wirelessly charges one PMA- or Qi-compatible mobile device. Some devices require an adaptor or back cover. To check for phone or other device compatibility, visit my.chevrolet.com/learn for details.

  • EPA-estimated 25 MPG city/31 highway (FWD models).

  • With rear seats folded. Cargo and load capacity limited by weight and distribution.

  • With second and third row seats folded flat. Cargo and load capacity limited by weight and distribution.

  • With 5.3L EcoTec 3 engine. EPA-estimated MPG city/highway: Suburban 2WD 15/22, 4WD14/21.

  • Based on GM Large SUV segment. With 5.3L EcoTec 3 engine. EPA-estimated MPG city/highway: Tahoe 2WD 15/22, 4WD 15/21.

  • With second and third row seats folded flat. Cargo and load capacity limited by weight and distribution.

  • Read the vehicles Owner's Manual for more important feature limitations and information.

  • Colorado 2WD with available Duramax 2.8L Turbo-Diesel 4-cylinder engine. Before you buy a vehicle or use it for trailering, carefully review the Trailering section of the Owner's Manual. The weight of passengers, cargo and options or accessories may reduce the amount you can tow.

  • 308 horsepower with available 3.6L V6 engine.

  • Before you buy a vehicle or use it for trailering, carefully review the Trailering section of the Owner's Manual. The weight of passengers, cargo and options or accessories may reduce the amount you can tow.

  • 308 horsepower with standard 3.6L V6 engine.

  • The Manufacturer's Suggested Retail Price excludes destination freight charge, tax, title, license, dealer fees and optional equipment. Click here to see all Chevrolet vehicles' destination freight charges.

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