FAQ

You can get started by contacting the Finance & Insurance manager at your local dealership.

Protection Plan, Pre-Paid Maintenance and Tire & Wheel can all be transferred to another private party (a transfer to a dealership is not allowed) within 30 days of the covered vehicle’s resale, subject to a transfer fee. You can find more details in your product agreement.

During the term covered by your Protection Plan, you can have covered repairs completed by any GM Dealer or authorized service provider.

Yes, there are a variety of plans to protect your EV and vehicle charger. The EV Protection Plan provides additional protection above the manufacturer’s limited warranty. Also available is PowerUP Protection, which provides an extra two years of warranty coverage, plus replacement coverage and electrician reimbursement for your charger^†. Contact your dealer to learn more about all Chevrolet EV, EV Pre-Paid Maintenance and PowerUP Protection Plans.

“Warranty,” “Vehicle Service Contract,” “Protection Plan,” and other similar terminology are often used interchangeably, but it’s important to know that they actually refer to different valuable coverages and benefits. GM’s Bumper-to-Bumper Limited Warranty covers specified vehicle repairs, including parts and labor, to correct defects in materials or workmanship. Chevrolet Protection Plans provide additional protection on top of the manufacturer’s limited warranty for your vehicle’s engine, steering, and more. Ask your dealer about additional details and pricing.

A Chevrolet Protection Plan is the only coverage endorsed by Chevrolet and backed by General Motors. It gives you coverage you can count on, with additional benefits on the road so you can drive confidently.

Yes! It’s easy to add additional Chevrolet-endorsed, GM-backed coverage on top of your existing manufacturer’s warranty. With three (3) coverage options, customizable contract terms and deductibles, and coverage on up to 1,500 parts, you can help protect yourself from unexpected and potentially costly covered repairs. Plan coverage runs concurrently with any applicable manufacturer warranties. For more details and pricing information, talk to your dealer.

Find the level of protection that fits your lifestyle with Powertrain, Silver, and Platinum coverage options. You can also choose the term and deductible that works for you. Platinum coverage terms, for example, are available for up to 8 years or 100,000 miles, whichever comes first. The Chevrolet Protection Plan covers up to 1,500 parts and components on your vehicle, depending on what plan you select. See your dealer for assistance in finding the right plan for you.

You can purchase a Chevrolet Protection Plan^†, the only Protection Plan endorsed by Chevrolet and backed by General Motors, at any participating dealer through their Finance & Insurance Office, either at the time of your vehicle purchase or within your manufacturer’s limited warranty period.

Chevrolet Protection Plans may be purchased after the time of vehicle sale if the vehicle is still within the manufacturer’s limited warranty period by at least 1,000 miles or 30 days prior to expiration, whichever comes first. Contact your selling dealer to discuss available plans, prices, and terms.

The term covered by the Chevrolet Protection Plan begins on your contract purchase date and mileage (which may be subject to a waiting period) and ends at the mileage option you selected. This information can be found on your Vehicle Service Contract Agreement in the Protection Plan Agreement Information Section. Contact your selling dealer for questions regarding your plan and plan coverage.

Choose from three (3) tiers of available coverage, all endorsed by Chevrolet and backed by General Motors. Platinum, Silver, and Powertrain plans offer terms up to 8 years or 100,000 miles, whichever comes first, and cover up to 1,500 parts and components. For more information on what’s covered under each plan, contact your nearest participating dealer.

Yes, the Chevrolet EV Protection Plan^†, the only electric vehicle protection plan endorsed by Chevrolet and backed by General Motors, is available on your new, pre-owned, or leased Chevrolet electric vehicle. The EV Protection Plan provides additional protection above the manufacturer’s limited warranty. Choose your deductible and coverage terms up to 8 years or 100,000 miles, whichever comes first, on up to 1,500 parts. Contact your dealer to inquire about all Chevrolet EV Protection Plans.

The first step is to contact the Claims Team at 833-959-0105 (Monday to Friday, 7 a.m. to 10 p.m., and Saturday, 8 a.m. to 7 p.m. ET). They are here to assist you in filing a claim and finding a licensed repair facility. Claims must be approved in advance, or the claim could be denied. Please have a copy of your Customer Agreement available.

You can cancel for a full refund of the Agreement Retail Price within thirty (30) days of the Agreement Purchase Date (or the expiration of any applicable Waiting Period) if no claims have been paid. Just provide the Administrator or Seller with written notice of your request to cancel, along with a current mileage statement. Please see Agreement for complete cancellation rules or call 833-959-0105 for more information.

Vehicle age, mileage, condition, and depreciation are all factors insurance companies use to determine your car’s value if your vehicle is totaled. Insurance will pay the cash value at the time of loss, which means in certain scenarios you may owe more than your car is worth, leaving you with outstanding debt. Chevrolet GAP coverage^† can provide added financial protection by waiving some or all of the difference if your insurance settlement is less than what you owe, including the deductible.

GAP Protection, endorsed by Chevrolet and General Motors, offers terms of up to 8 years and is available for any finance amount on new or pre-owned vehicles at the time of purchase. There is no maximum dollar amount on covered losses that are waived and the plan includes a waiver for your primary insurance deductible up to $1,000^†.

In the event of a total loss of the covered vehicle, Chevrolet GAP Plus provides all the benefits of GAP and additionally provides you with a $1,000 credit at the selling dealer, to be applied exclusively toward the purchase of a replacement vehicle.

To initiate a GAP/GAP Plus claim, you should submit a written Waiver Benefit request or submit at least one of the required documents to the Administrator within 90 days of the insurance settlement date (or date of loss if there is no primary insurance). Customer can email documents or utilize the Administrator’s self-service GAP Portal found at sggap.com. The Waiver Benefit may be denied if the claim is not properly initiated within the time frame.

Coverage is cancellable for a full refund within 30 days. For cancellation after 30 days, a pro rata refund will be given, less any applicable cancellation fee, unless otherwise required by law. All refunds will be made to the financial institution/lender. Please see Agreement for complete cancellation rules.

GAP may be transferred within 30 days of the covered vehicle’s resale or lease assumption, subject to a $50 transfer fee. Please see Agreement for complete transfer rules.

Chevrolet Pre-Paid Maintenance, the only Pre-Paid Maintenance plan endorsed by Chevrolet and backed by General Motors, helps cover the costs associated with recommended vehicle maintenance. By prepaying for your maintenance plan, you can avoid the higher cost of future services and get tomorrow’s services at today’s prices. The Chevrolet Pre-Paid Maintenance Plans are tailored to your preferred driving and service patterns, and are available on new, pre-owned, and leased vehicles. Contact your dealer for more information.

Choose from two plans, Pre-Paid Maintenance and Pre-Paid Maintenance Plus. Pre-Paid Maintenance includes engine oil and oil filter replacement, tire rotations, and Multi-Point Vehicle Inspections. Pre-Paid Maintenance Plus includes everything included in the Pre-Paid Maintenance plan, plus additional services based on the term. Contact your dealer to learn more about available terms for both plans.

There are three coverage levels available for both new and used Chevrolet electric vehicles. EV Pre-Paid Maintenance^†, EV Pre-Paid Maintenance Plus, and EV Pre-Paid Maintenance Premium are all available to keep your vehicle running without the added worry of rising maintenance costs.

The first step is to contact the selling Dealer (listed on the first page of your Agreement). The Dealer will then initiate the claim process with the Administrator, which includes obtaining the required prior authorizations before performing any Covered Services.

If you would like to have your Covered Services performed by a service facility other than the selling Dealer, you can contact the Administrator directly during normal working hours at 833-959-0105.

Your Pre-Paid Maintenance Plan can be transferred to another private party within 30 days of resale or lease assumption, subject to a $50 transfer fee. Please see Agreement for complete transfer rules.

Pre-Paid Maintenance may be canceled for a full refund within the first 30 days without any maintenance services redeemed. If canceled after 30 days or after any maintenance services have been redeemed, you will receive a pro rata refund less any maintenance services redeemed and less a $50 processing fee, unless otherwise required by applicable law. Please see Agreement for complete cancellation rules.

The Chevrolet Tire & Wheel Protection Plans are available only at the time of vehicle purchase and provide for the repair or replacement of your vehicle’s tires and wheels if structurally damaged due to a covered road hazard. Both plans are endorsed by Chevrolet and cover costs for mounting, balancing, valve stems, environmental fees, and taxes. Optional Tire & Wheel Protection Plus will also cover cosmetic damage repairs in addition to structural damage from covered road hazards. Plans are offered in terms ranging from 1-7 years with no mileage restrictions.

A covered road hazard is defined as damage that results from the tire or wheel’s contact with a pothole, debris (i.e,. nails, glass, rocks, tree limbs, etc.), curb, or any other object or condition that is not normally found on a public roadway, that may prevent a tire from holding sufficient air or properly sealing to the wheel. See terms and conditions for limitations and exclusions.

The first step is to contact the Claims Team at 833-959-0105 (Monday to Friday, 7 a.m. to 10 p.m., and Saturday, 8 a.m. to 7 p.m. ET). They are here to assist you in filing a claim and finding a licensed repair facility. Claims must be approved in advance, or the claim could be denied. Please have a copy of your Customer Agreement handy.

Tire & Wheel Protection may be transferred within 30 days of the covered vehicle’s resale or lease assumption, subject to a $50 transfer fee. Please see Agreement for complete transfer rules.

Tire & Wheel Protection is fully refundable within 30 days if no claims have been filed. After 30 days, or if a claim has been filed, you will receive a pro rata refund less claims paid (where permissible) and any applicable cancellation fees. Please see Agreement for complete cancellation rules.